Boston Logan Airport Private Car Service – Aller simple

Thank you, Sylvia, for your wonderful 5-star review! We’re delighted to hear that you enjoyed the clean vehicle, prompt service, and accommodating chauffeur. At Boston Preferred Car Service, we take pride in providing reliable, comfortable private transportation to and from Boston Logan Airport. We truly appreciate you choosing us for your Boston airport transportation and look forward to serving you again on your next visit to Boston!

Thank you. It was a pleasure to assist.

Dear Mr Dutta, We would like to clarify the situation regarding your recent experience. Our driver was present at the designated limo waiting area on time and waited for an hour, as required, with his first parking permit. According to Massport regulations, vehicles are only permitted to wait for a limited time. After this period, our driver was required to leave to obtain a second permit under threat of getting a ticket by the Massport agent. Due to ongoing construction in the airport tunnel and increased traffic inside the airport, the process of circling back to the waiting area took longer than usual. These factors were beyond our control, and we appreciate your understanding in this matter. If you have any further questions or require additional information, please feel free to reach out. Here is time line: 5:03 p.m. – Customer's flight landed. 5:16 p.m. – Flight arrived at the gate. 5:30 p.m. – Our driver entered the limo waiting area, ready for the scheduled pickup. 5:40 p.m. – Customer texted to inform the driver that they were waiting for their luggage. 6:30 p.m. – After waiting the maximum allowed time of one hour, our driver was forced to leave the waiting area under threat of being fined. 6:39 p.m. – Customer finely arrived at the limo waiting area and called, but the driver had already left to obtain a second permit. That is after 1 hour and 40 minutes of waiting.

Note: This review was posted twice by the same person using the IDs David_S and davidsV, so we posted the same response on each review: I hope this message finds you well. I want to begin by expressing my deepest apologies for the disappointing experience you encountered during your recent booking with us. Your satisfaction is of utmost importance to us, and it deeply concerns us to hear about the inconvenience and frustration you experienced. Firstly, I want to assure you that your refund has already been processed. Please note that the refund process is managed by the booking platform, and unfortunately, we do not have direct control over the speed at which it is completed. Regarding the missed pickup and lack of response to your messages, I want to sincerely apologize for the inconvenience and frustration this caused. We take your feedback seriously, and we are taking immediate steps to address the issues you've raised. Rest assured, we have investigated the circumstances surrounding the missed pickup and implemented measures and retraining to prevent similar incidents from occurring in the future. Once again, I apologize for the inconvenience and disappointment you experienced.

Note: This review was posted twice by the same person using the IDs David_S and davidsV, so we posted the same response response on each review: I hope this message finds you well. I want to begin by expressing my deepest apologies for the disappointing experience you encountered during your recent booking with us. Your satisfaction is of utmost importance to us, and it deeply concerns us to hear about the inconvenience and frustration you experienced. Firstly, I want to assure you that your refund has already been processed. Please note that the refund process is managed by the booking platform, and unfortunately, we do not have direct control over the speed at which it is completed. Regarding the missed pickup and lack of response to your messages, I want to sincerely apologize for the inconvenience and frustration this caused. We take your feedback seriously, and we are taking immediate steps to address the issues you've raised. Rest assured, we have investigated the circumstances surrounding the missed pickup and implemented measures and retraining to prevent similar incidents from occurring in the future. Once again, I apologize for the inconvenience and disappointment you experienced.