Billets pour la meilleure prison d'Alcatraz et visite combinée de San Francisco

Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience on your Alcatraz & San Francisco Combo Tour. Mary truly is a gem—her deep local knowledge and passion for the city make her tours unforgettable, and we're so glad she made your visit special. Your kind words mean the world to us, and we hope to welcome you back for another adventure soon! Warm regards, The Golden Horizon Tours Team

When lies become integrity -Trip Advisor has no credibility for approving this!!!!!! ***Please note that :This customer never showed up as shown below! This is 100% false and abusive - all these facts are documented on Viator platform in addition to all texts we received from his cell phone number which we can provide share with you. He canceled many times did not use our service. This customer is from another planet and everything he says is 100% false & can be used against him if needed: He cancelled and then changed his mind and then ignored us for weeks and never responded to us when he booked despite all the contacts, we initiated to reach him , and the messages we sent him through Viator(which can be consulted word by word and by date) . He changed his mind over & over and he either was not coming or has other plans but he decided to torture us until the very last minute as you can see below: He falsely claimed that Viator/Trip Advisor tour description is offered in Russian and we MUST provide that tour in Russian no matter what !!! He lives in the US and keeps writing in Russian and never bothered to even write us not even once in English to torture us for no reason. It’s 100 % false and misleading and we shared with him screenshots from Viator’s own website tour description(Product code: 178032P1) it’s not true with screenshot and copies. We called viator many times & they were shocked by his continuous misleading allegations & lack of consideration. He falsely claimed that we had to pick him way too far from San Francisco where he was staying near Santa Cruz, CA, and once again ;we proved to him that Viator (Product code: 178032P1) show that e only pick in San Francisco! Yet, he kept insisting nonstop! It his way or the highway! He kept changing his mind nonstop as you can see , one day he wanted to cancel, the next day he said the opposite and kept making the same false claims. No reading for law or policy like doesn’t want to even understand what is included and what excluded from Viator website tour description/ Product code: 178032P1. He is abusive, offensive, insulting- lacking civility & considerations! Then you added a third and unauthorized person Aleksander Mosalov +1 (510) 230-3339.). to the tour without even informing us or Viator! He didn’t even want to understand why that was wrong because he imposes his own terms on you with total disregard for policy, law & regulation! It’s his own way or the highway. Once again, we complied and accepted that at no extra cost. Not only that, he expected us to even include that third person to his city tour at the last minute & even asked us to include him on the ferry trip to Alcatraz without prior notice! How can you talk to someone he refuses to understand the law policy, logic, and common sense ? Monday 6,2023- he basically had no plans to show up and when final bothered to answer , he asked as shown on Viator Product code: 178032P1 that he doesn’t want to start the 8.30 am but at 11 am, we complied again and accepted. Then he asked to pick up at 11 am on Tuesday 6,2023- at the Zephyr Hotel in San Francisco (50 Beach St, San Francisco, CA 94133) and we complied (please see Viator message/ Viator Product code: 178032P1 ) When he did not show up, the tour guide called him but he didn’t answer and then , he texted him and he finally responded saying that HE NO LONGER NEED THE SERVICE”. All these FACTS are documented !! He kept changing his mind like that nonstop because he knew he was not going to show up ! and he once again & FALSELY claims as you can see that we didn’t offer him the service! shouldn’t he be held accountable for misleading and lying NONSTOP? Then after the tour guide left and drove far away, he asked him to come back , so once again, he changed his mind. Then he handed over his cell phone to a Russian interpreter (Aleksander Mosalov +1 (510) 230-3339) who asked the tour guide to make him another favor and go back to meet them as they requested at Pier 33 (Alcatraz ferry landing) to hand over Alcatraz tickets to them. Our tour guide once again, drove back and went to Pier 33 and even purchased a third Alcatraz ticket to his interpreter as a gift from us. This tour was 100% a loss for us! with all the extra expenses and the time, we lost … we dot even need his men which we have never even received anyway from Viator. Any service provider would be willing to pau the double just to say away! What an endless nightmare? Once again and despite all the above time, efforts, and extra expenses , they never showed up ! When they didn’t show up at Alcatraz ferry landing (at Pier 33) , the tour guide called him and asked if they were still coming or not , and he screamed at him saying ‘ we don’t need you or your damn service” and hung up. Are you serious? Again ! and yet, he falsely claims that we never provided the service !seriously ? No one else would have even put up 1% of what had gone through and yet, we went above & beyond to accommodate this strange man and he kept playing games nonstop!! How dare he denying facts , his own texts and messages on Viator and cell phones ? He had been changing his mind since day one and he had no intention of showing up but decided to torture us all until the very last second! This insulting and offensive individual needs help not a tour service!! No one should go through so much stress and humiliation like that! This man should be banned from using Viator and trip Advisor, as he was banned from Alcatraz website who remove his own misleading review and lies. This strange individual has no regard for any policy, laws or regulation. We told him that the National Park Service doesn’t allow tour guides to carry out guided tours on Alcatraz Island as they include the award-winning audio guided tour, but he didn’t care and went there with a tour guide as he says. Then he complained that the NPS & Alcatraz removed his misleading review he left on their website! We don’t even want his money and he should and must be banned from using Trip Advisor & Viator as he got banned from Alcatraz & Airbnb ! Among the many messages we sent him here is one from Customer Care Viator customer.care@viator.com trying to calm him down & remind him of what he signed up for (was sent Mon, Feb 6, 12:52 PM from customer.care@viator.com )

Dear Mrs. Davis,      “The whole world is short-staffed due to Covid-19. Please be kind to those that show up.” With all due respect Mrs. Davis , this is one of the most dishonest reviews we have even read in 20 years! You got all your facts wrong, and you are so confused.    Allow me to clarify that for you:                First of all, no, we didn’t send you any email to get your feedback as we don’t have your contact information; that was your travel agent of Viator , and not us. You have not booked directly through us but through Viator/ trip advisor  who never provide  us with customers’ emails. We comply with their guidelines, and we respond promptly through their own platform as we don’t have your email -  If they didn’t respond to you, we are not to blame!  You didn’t book with us, we have no access to your messages and communication with them!   Did you read their website tour description and terms ?  How could you even ask your driver to change your Alcatraz National Park departure time? Don’t you see the contradiction ? No one can change Alcatraz ferry departure as it was made by Alcatraz National Park Service in advance with a special departure time for everybody, particularly during this pandemic.  I wish you could have read your “illogical” feedback before you posted it online.  You knew exactly what to expect and you couldn’t find any Alcatraz tickets availability elsewhere, we had to work so hard to accommodate you and get you all Alcatraz tickets for the same departure time and at the same time.  Users and readers may laugh at this, but Nobody has any control over the weather forecast ma'am! The Golden Gate Bridge is foggy 95% of the time , particularly in the summer, everybody knows that fact, but no customer or travelers has even blamed a tour company for the fog, fires, and weather forecasts like That. You obviously  had a bad day, and you were upset before the tour started for private and personal reasons - we understand that but please  don’t blame us for something we didn’t do!    Regardless of where we make stops along the way, when the bridge is foggy, there is nothing we can do about it! I wish we would have that magical power, but we are humans! With all due respect, this is nonsense!      Did you know that Viator/Trip Adviser charge us over 25% commission (almost $300.00) which makes this private tour almost unprofitable for us as a small business during these tough economic times? Their rates are posted on their own website and it’s not a secret; you could have declined their rates/booking instead of blaming us for their own website rates and terms to which you had agreed! It was their job to follow up with you which they did as shown on their platform. We are 100% responsive and transparent and we always follow up with our clients promptly.   Again, you didn’t book through us ma'am, and we are not liable for the lack of communication you had with your own provider “Viator”. They only pay for the service we provide  almost 2 months after it’s delivered!     Regarding your comment about snacks, this is totally misleading and nonsense. Your driver Jon did not drop you off late, this is totally inaccurate, we have our GPS record here to share it with you if you want. He complied 100% with the tour scheduled and terms, he even drove you  by the area where Mrs. Doubtfire was filmed but he couldn’t  point it out as he  couldn’t  interrupt your arguments with your family. Jon was very respectful, and patient with you as you seemed unhappy before you even started the tour.  We respect family privacy, whatever is happening between you and your family or kids, that’s a private matter and has nothing to do with us.  No, that's not accurate , you had over 50 minutes to buy something to eat before you got on the ferry. Right where Jon dropped you off, there are a couple of options where you could have bought something to eat including the “Queen's Louisiana Po-Boy Cafe and “Hillstone”.  But you said you have a special diet and requested a later departure time to Alcatraz  -not even the US park rangers can change the departure time, how do you expect the driver to do that ?    Rather than spending your time writing a bad review before you even complete your tour (which shows how much time you had on your hands before the ferry departure ) you could have asked Alcatraz ferry staff about those options and why they don’t allow anyone  to change  the departure time instead of blaming us for that! We have complied 100% with the tour schedule and terms you have booked and agreed to. I understand that you have all special diets regarding food, but you knew this tour and schedule would be this way -  you could have bought your own food or sandwiches prior to the tour. Most customers enjoy a good meal after the Alcatraz tour as it only lasts a couple of hours.       We don’t deserve this inaccurate and negative feedback, it’s really a shame and unfair to your tour guide!                              “The whole world is short-staffed due to Covid-19. Please be kind to those that show up.” Nick Customer service       Reservations & Operations Aug 15, 2021, 04:38 PM

Thank you so much for your excellent trip review. We truly appreciate your feedback and look forward to offering you another exceptional experience in the future. Kind regards, Nelly Golden Horizon Travel, Inc.

Thank you so much for your excellent trip review. We truly appreciate your feedback and look forward to offering you another exceptional experience in the future. Kind regards, Nelly Golden Horizon Travel, Inc.