Billets aller-retour pour le téléphérique de Montjuïc

Thank you for your feedback. We are pleased to hear that you enjoyed the cable car itself, but we are sorry that you were disappointed with the price paid through Viator. Prices shown on third-party booking platforms can differ from the attraction’s gate price because of platform charges and separate commercial pricing. We understand that this difference was frustrating, especially after seeing a lower price at the entrance. We appreciate you highlighting this and will review the product information to make the pricing and booking terms as clear as possible for future customers.

We’re very sorry the tickets did not work at the ride. We understand how frustrating and disappointing this was. Thank you for bringing this issue to our attention.

Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced during your visit. We would like to clarify that the tickets provided were issued through our authorized booking system and are not fraudulent. Thousands of guests successfully use similar tickets for entry to the attraction. Unfortunately, based on the information available, we were not notified of any issue with the ticket before alternative tickets were purchased directly at the venue. We understand how frustrating it must have been to encounter difficulties at the entrance, especially when you had planned your visit in advance. However, admission procedures and ticket validation are ultimately managed by the attraction itself, and occasional issues may require verification with the venue staff. We take all customer concerns seriously and strongly reject any suggestion of fraudulent activity. Our team remains available to review the matter further and investigate any supporting documentation you may be able to provide.

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that the cable car operator manages the time-slot system and transportation arrangements. Our role is to provide the tickets and booking confirmation as requested. The selected time slot is intended to help manage visitor flow and reduce waiting times, although we understand that it may not always feel beneficial from a visitor's perspective. Information regarding the location and access details is provided with the booking confirmation, and we regret if you found the directions insufficient. We are pleased to hear that you enjoyed the fantastic views of the city, and we appreciate your comments as they help us improve the information and guidance we provide to future customers.

We are sorry to hear that you felt disappointed with the pricing. We would like to clarify that online travel platforms often include service fees, taxes, support assistance, booking convenience, and last-minute ticket availability, which can make prices different from direct counter rates. Our team always aims to provide a smooth booking experience, valid tickets, customer support, and easy access for travelers who prefer booking in advance rather than waiting in long queues on-site. Prices may also vary depending on demand, availability, and booking dates. We truly value your feedback and appreciate your comments. Thank you for choosing our service.

We are really sorry for the inconvenience you experienced. However, we had shared your e-tickets along with the exact Google Map location via WhatsApp, which can be verified in the chat. It seems you initially went to a different location mentioned on the platform, but once you contacted us, we provided the correct location. We always ensure guests receive accurate directions before the visit. Regarding your later request, our team responding, and we regret if there was any delay. Please note that the tickets were already issued and are non-refundable as per policy. We still truly appreciate your feedback and are sorry your experience was not as smooth as expected.