Very bad. We couldn't get the tickets TripAdvisor sent me. We also lost the money we had paid for the tickets. If possible, I would like the money for 4 tickets with audio guide. You have my email. (anvalland@me.com)





Entrez dans l'un des plus grands musées d'art du monde avec un billet à entrée chronométrée pour le Museo Nacional del Prado, associé à un Guide audio multilingue qui donne vie à chaque chef-d'œuvre. Le Prado possède l'une des Collections les plus riches de peinture européenne et abrite la plus belle collection d'art Espagnol sur terre, couvrant des maîtres du XIIe au début du XXe siècle. Tenez-vous devant les icônes en personne — Las Meninas de Vélasquez, Le 3 mai 1808 de Goya et ses troublantes peintures noires, L'extraordinaire Jardin des délices terrestres de Bosch, Le Noble homme avec la main sur la poitrine d'El Greco et Les Trois Grâces de Rubens. Alors que vous traversez les galeries de ce monument néoclassique du Paseo del Prado de Madrid, votre audio Guide raconte les histoires derrière chaque œuvre — qui les a peintes, ce qu'elles ont signifié et pourquoi elles captivent toujours — transformant une simple visite en un voyage riche et autoguidé à travers des siècles d'art.
Traduit automatiquement de l’original par Google Traduction.
D’après le planning en direct du prestataire sur Viator, vérifié le 3 oct.
Profitez d'une entrée programmée au musée du Prado, l'attraction la plus visitée de Madrid et le cœur du célèbre "triangle d'or de l'art" de la ville. Découvrez plus de 8 000 tableaux et une collection inégalée de chefs-d'œuvre du Siècle d'or Espagnol. Tenez-vous devant Las Meninas de Vélasquez, Le Troisième Mai 1808 de Goya et ses peintures noires envoûtantes, Le Jardin des délices terrestres de Bosch, Le Noble homme avec la main sur la poitrine d'El Greco et Les Trois Grâces de Rubens. Utilisez un audio Guide smartphone disponible en plusieurs langues, avec des centaines d"œuvres expliquées le long d'un parcours thématique.
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Avis recueillis par Viator et Tripadvisor
Very bad. We couldn't get the tickets TripAdvisor sent me. We also lost the money we had paid for the tickets. If possible, I would like the money for 4 tickets with audio guide. You have my email. (anvalland@me.com)
Prado is a must do. Amazing artwork throughout from major European masters. The audio guide commentary of the 12 key artworks was excellent - well paced, informative and instructive. however the audio guide was complicated to download ( many steps from registering to download app, then need to use correct code, which was not clear in the instructions). Should have purchased audio guide from museum itself.
Great experience. The audio is very informative and interesting. I thoroughly enjoyed the choice of paintings
The Prado was fantastic and just fascinating experience. The purchase of tickets proved unreliable. I had to purchase at an additional cost, 3 additional audio machines at the Prado. After downloading APP yo trip we were unable to determine the code from our ticket while standing at the Prado counter. Three of us read the lengthy instructions in the email. We set up the APP BUT the last step was the ticket number. Disappointing additional cost for the audio. The purchase of the tickets made time in the queue easy. We followed the preliminary audio instructions We are out of pocket by 15 Euros.
I received the ticket as an pdf, which worked well. The audio tour came in the form of an app which only covered 13 or so artwork. Worst of all, it didn’t work in the museum (perhaps requiring cell data to log in). I ended up buying the excellent audio tour from the museum for 5 Euros,
The selection of 11 works you zoom in on is nice in a museum with approx. 1500 works exhibited. The info in the audio tour was okay. Unfortunately, the information about the location of the works was often incorrect. So the flyer and AI were needed to localize them all ☺️
Tickets were very difficult to download and retain for use at the gate. We never got to the audio tour because of the time consuming, complicated and extensive instructions. **People need to bring ID to prove their ages. (He is clearly not 18). I asked to pay the difference for my son, instead of just teen under 17 according to our “tour tickets,” and the gate made me pay a whole adult ticket price.
The downloaded tour is out of date and we had to give up and buy a new auto your from the museum. Look at this as entry only. Will be complaining to TripAdvisor as did not get what we paid for 😡
Dear JoannefromWorcester, Thank you for your feedback. We are glad to hear that you had a nice time during your visit. At the same time, we are sorry to hear that the audio tour did not fully meet your expectations. The audio guide is designed to provide detailed information and highlight key artifacts to enhance the overall experience. We truly appreciate your feedback & we will try to improve the same for future.
The visit was just okay. It was very crowded and the audio didn't work. I paid additional to have an audio tour, but it was money wasted because of the app issue. I was very disappointed.
| Visite | Durée | Note | Prix | |
|---|---|---|---|---|
Billet d'entrée au Musée Madrid Prado avec Audio Guide | 1h 30min–2h 30min | 2.6 (9) | $28 | |
Prado Museum Guided Tour with Skip-the-Line Ticket | 1h 30min | 4.6 (1,941) | $52 | Voir |
Prado Museum Small Group Tour with Skip the Line Ticket | 1h 30min | 4.9 (1,929) | $52 | Voir |
Royal Palace & Prado Museum Skip the Line Guided Tour | 5 heures | 4.5 (1,593) | $83 | Voir |
Madrid in a Day Tour:Royal Palace, Historic Center & Prado Museum | 4 heures | 4.8 (935) | $96 | Voir |
Prado Museum Madrid Guided Tour with Skip the Line Ticket | 1h 30min | 4.7 (765) | $45 | Voir |
Avila & Segovia Tour with Tickets to Monuments from Madrid | 9 heures | 4.8 (11,898) | $91 | Voir |