Big Bus Dubai Hop-On, visite touristique en bus à toit ouvert

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found the bus tour an interesting way to explore Dubai and enjoyed the recorded commentary along the route. We sincerely appreciate you highlighting the confusion regarding the Gold Souk and Dubai Gold Souk Extension. We understand how important clear information is, particularly for guests specifically wishing to visit the original Deira Gold Souk. Your comments regarding clearer guidance and clarification in the tour commentary are valuable, and we will share them with the relevant team for review. Thank you again for bringing this to our attention. Feedback like yours helps us identify areas where we can improve the overall guest experience. Best regards,

Hi, Anita! Thank you so much for your fantastic 5-star review! 🌟 We are absolutely delighted to hear that you had such an amazing 5-day experience exploring Dubai with us. It’s wonderful to know that our drivers and staff made you feel so welcome, and that you made the most of the ticket by enjoying Aquaventure and the Dubai Frame! Providing great value and unforgettable memories is always our goal. Thank you for your high recommendation, and we can’t wait to welcome you back on board the next time you visit Dubai! Best regards, Mihaela@BigBusToursTeam

Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience exploring Dubai with us. It's fantastic to know that you found the service punctual and reliable, as providing a smooth and convenient sightseeing experience is one of our top priorities. We're also especially pleased to hear your kind comments about our team. Friendly and helpful service can make all the difference, and we're glad our staff helped make your tour even more enjoyable. Thank you again for taking the time to share your experience. We hope to welcome you on board again soon for another memorable adventure! Flavius@BigBusTours

Dear Valued Guest! Thank you for taking the time to share your feedback. We’re delighted to hear that, despite the August heat and the service limitations that come with it, you still had such a memorable experience with us. Your kind words about our team, especially Zahid, mean a great deal. We will be sure to pass along your compliments to him. Our drivers work hard to ensure every guest feels welcomed and cared for, and it’s wonderful to know Zahid’s graciousness, kindness, and warm hospitality helped make your day so special. We truly appreciate your understanding of the seasonal challenges and are grateful that you chose to explore the city with us. We hope to welcome you back again soon, perhaps during the cooler months, for another fantastic sightseeing experience. Kind regards, Big Bus Tours Team

Hello! Thank you so much for choosing Big Bus Dubai and for sharing your experience! We are thrilled to hear that Taphain (Red Line) and Mannaj (Blue Line) were so helpful and kind. We will gladly pass along your wonderful feedback to both of them—it will mean a lot to them! We hope to welcome you aboard again soon! Maria@BigBusTours

Dear Ronel, you for the kind words! Our team at Big Bus Dubai is committed to providing top-notch service, and we're thrilled to hear that Fazil and Thapa went above and beyond during your visit. We're proud to showcase Dubai, even during challenging times, and we appreciate your support. See you on board again soon! Warm regards, Big Bus Customer Service

Dear Cynthia, Thank you for the incredible review! We are thrilled that you had an amazing tour and received excellent service from our team. We will be sure to pass on your kind words to Fazil, Nawaz, Tabbie, Kamaal and Thapa. See you again soon! Warm regards, Big Bus Customer Service

Dear Kayn, Thank you for taking the time to share your feedback. We are sincerely sorry for the frustration caused and for the misunderstanding regarding our operating hours. While the ticket is advertised as valid for 24 hours, this validity applies within our scheduled operating hours, which are 9:00 AM to 5:00 PM. For example, if a guest begins the tour at 2:00 PM, the ticket remains valid until 2:00 PM the following day, provided this use falls within operating hours. We understand how arriving close to the end of the day, as in your case at 5:20 PM, would understandably lead to disappointment, and we regret that this was not clearer at the time of booking. We would also like to clarify that refund decisions for bookings made through third-party platforms are subject to their individual policies. That said, we genuinely want to assist further and review this matter properly. Please contact us directly with your booking reference number so we can investigate the situation and support you through the appropriate refund or resolution process where possible. Your experience matters to us, and we truly regret that your visit did not meet expectations. Warm regards, Big Bus Customer Service

Dear Juan, Thank you for your kind words, we are thrilled to hear that you had an excellent experience exploring our beautiful and modern city. Our team takes pride in providing great advice, and our drivers are always happy to help. Warm regards, Big Bus Customer Service