Aventure en Vespa sur le lac

€90 lost for a scooter I never even used. Very disappointing experience with Como Rental Solutions. I booked and paid €90 online for a scooter only 30 minutes before arriving at the agency. Once there, I realised I had made a mistake when booking: I thought I was booking a 50cc scooter, but it was a 125cc and I did not have the required licence. I immediately acknowledged that the mistake was mine and apologised. However, considering that I had booked only 30 minutes earlier and had never taken or even touched the scooter, I asked if they could refund me, even partially, or offer any kind of commercial gesture. They categorically refused. What disappointed me most was their attitude. We were at Lake Como in August, during peak tourist season, and while we were there they were regularly receiving calls from people wanting to rent scooters. I explained that they would very likely be able to rent the scooter to someone else, but they showed absolutely no willingness to find a compromise. I accept responsibility for my booking mistake. What I find unacceptable is the complete lack of flexibility, empathy and customer service in dealing with a genuine mistake made just 30 minutes earlier. I ultimately lost €90 for a scooter I never used, while the agency remained free to rent it to another customer. For me, good customer service is also about how a business handles situations when something goes wrong. Unfortunately, my experience here was extremely disappointing. I would personally choose another rental company in Como. Please spend your money with local businesses that demonstrate better customer service, empathy and common sense. There are plenty of businesses around Lake Como that genuinely care about their customers and deserve your money far more than this one.

If you want to visit Lake Como, do it on a Vespa with Guanziroli Moto! The rental service was impeccable: super friendly staff, Vespa in perfect condition, and very easy pickup and drop-off procedures. My day was unforgettable: I picked up my tricolor Vespa and set off for the Old Queen. Driving along that scenic road is a breathtaking experience, with incredible views. I stopped in the wonderful villages from Brienno to Menaggio, and then capped it all off with a visit to the spectacular Villa del Balbianello. Riding a Vespa is undoubtedly the absolute best way to enjoy the lake without the stress of traffic and parking. Super recommended!

Simply perfect experience! I rented a Vespa on Lake Como and couldn't make a better choice. From the first moment the service was impeccable: super helpful, friendly and ready to explain everything in detail. The Vespa was in perfect condition, clean and practically new, which made the ride even more pleasant and carefree. Touring Lake Como by Vespa is something unique: incredible views, total freedom and the possibility to stop anywhere to enjoy every glimpse. Thanks to this rental I lived an authentic and truly unforgettable experience. Absolutely recommend to anyone who wants to experience the lake in a different and special way. I will definitely do it again! 🛵✨

Do not rent here!!! We were conned. They keep your money then take what they want from it for mystery repairs. They did the same to another couple while we were waiting. Do not rent here!!

Jeremy was an excellent tour guide. Very kind and friendly. We love son much the activity. We can see every town of Como

Easy Online Booking, Pleasant Welcoming, Ultra Simple and Fast Approach, Vesta in Very Good Condition. Top, I recommend

My wife had reserved this online for our trip to Lake Como. Prices were very reasonable with some really nice Vespa’s. The guys running it were very helpful, gave us some top tips for travelling around the lake and were very responsive over WhatsApp. Would highly recommend if you are looking at hiring a bike when in Comp.

When I booked this tour I communicated with the tour operator and was told we would need our domestic license as well as an international license to go on the tour. I looked for information regarding Vespas and understood that under 125cc shouldn't require anything more than a regular license. About a week before our tour the tour operator contacted me to inquire about our experience on a Vespa. I told him that we had not ridden Vespas, only mopeds and I asked if we needed more experience to be able to do the tour. There was no response. I asked 3 more times and wanted to know if we were ok to do the tour. There was no response until the day before our tour when he said the main thing he needed to know was whether we needed one Vespa per person or if 2 people were going to ride behind another person. I took that to mean we would be good to go (it was now too late to cancel anyway.) When we showed up for the tour we were told that there weren't enough Vespas for each of us and then after they checked our licenses we were told that our domestic licenses were not acceptable as we needed a motorcycle endorsement on the license. Had he answered me when I asked about it I would have canceled and booked something else. As it was, we missed out on the tour and could only walk around. He offered for us to rent e bikes or mopeds (not enough mopeds for everyone in our group again and no tour, so we declined.) Lack of accurate information along with no response to questions asked led to a bad experience. I'm sure it's a great tour considering the location, but this could have easily been avoided with communication - and accurate information.

Absolutely amazing!! Jeremy did a terrific job entertaining us and ensuring that we were always safe and up to the trot. He was such a sweetheart!! The red Vespa was great, but I fell in love with the Italian one🥰🥰. Grazie Mille Jeremy and Guilin for an amazing memory.. #25yearanniversarytrip❤️❤️🇮🇹🇮🇹🍾🥂

Attention Tourifalle Booked and paid for 4 scooters in advance (no reservation possible without prepayment). On site we were then only handed 2 Vespas. Reason: Only 2 people had the motorcycle license. NUR: In Italy, Vespa (125cc) driving is also allowed with a B1 licence ! We were then told that this did not apply to tourists (clear lie). In addition, it is clearly stated on the homepage of Como rental solution that either a motorcycle license OR car license B1 is required for the rental (clear misdirection). The money for the unreceived Vespas has not been refunded to me to this day. There is no response to email inquiries. Watch out, please!