Algarve Tandem Skydive 15.000ft (5000m)

We regret that the system doesn't allow us to rate you. From the no Skydive Seven driver in Lisbon to the all staff in Cascais and locally, everyone noticed your rudeness and complete lack of positive energy; we believe you must not have an easy life. It's a shame but we give you all our love. While we respect your experience, we would like to clarify a few points to provide additional context for future readers. Regarding the delivery of your video, our investigation showed that the email address provided during check-in contained an error. As a result, the file could not be delivered automatically. Once the issue was identified, our team provided an alternative delivery method via WhatsApp so that you could receive your media as quickly as possible. Concerning your communication with our team, our WhatsApp support followed our standard procedures. When a delivery issue is reported, we must first verify the booking details and investigate the cause before providing a solution. Unfortunately, because the incorrect email address was not immediately apparent, this process required additional time. We are also sorry to learn that you felt unsupported during the experience. This does not reflect the feedback we typically receive from our guests. Many of our customers regularly highlight our team's professionalism, friendliness, organization, and ability to make first-time jumpers feel comfortable and safe throughout the experience. Skydiving operations are subject to scheduling adjustments, weather conditions, air traffic coordination, and safety requirements, which can occasionally result in changes to the expected timetable. However, we always strive to keep our guests informed and provide the best possible experience. We appreciate your feedback and will review your comments internally. At the same time, we feel it is important to note that several of the concerns raised relate to circumstances outside the scope of our service or differ from the records and accounts available to our team. We wish you all the best and thank you for choosing Skydive Seven Algarve.

Hi Julian Maurel, We are sorry that your experience did not meet your expectations. However, your review contains several inaccuracies that deserve clarification. First, if your expectation was to be assisted exclusively in French throughout the entire experience, choosing a dropzone in Portugal may not have been the most appropriate decision. Your lack of literacy and not having had an education in multiple languages ​​is your own bad luck. Despite that, our team made every effort to accommodate you, and the most important part of the experience, the safety briefing, was provided in French. Our instructors are Portuguese and speak native Portuguese and are very flexible, unlike you who all speak multiple languages: Spanish, French, German, Italian, Chinese, etc. Regarding communication, your instructor spoke with you in English, and at no point did you indicate any difficulty understanding the information provided. In fact, he regrets not having had the opportunity to speak with you directly after the jump to address your concerns in person. As for the operational aspects of the day, nobody was allowed to "cut in line" ahead of you. Furthermore, you did not arrive at 9:00 AM as stated in your review. The schedule experienced an operational delay, a situation that was communicated several times by our colleague Sara. As you know, weather conditions, air traffic restrictions, and operational factors are realities of skydiving and are sometimes beyond our control but all inside our terms and conditions. We fully respect every customer's right to share their opinion. However, we also believe it is important that reviews accurately reflect what actually happened. The dedication, professionalism, and safety standards of the Skydive Seven team are demonstrated every day by the thousands of customers who trust us every year. We wish you all the best. Nuno Lobo Paulo Your Tandem Instructor Skydive Seven

Obrigado pela sua avaliação da nossa Experiência de Salto de Paraquedas, esperamos por uma próxima visita sua ou com os seus amigos. Saudações de toda a equipa Skydive Seven. // Thank you for your review about our Tandem Skydive Experience Parachute Jump, we look forward to a next visit with you or your friends. Regards from all Skydive Seven STAFF.

Obrigado pela sua avaliação da nossa Experiência de Salto de Paraquedas, esperamos por uma próxima visita sua ou com os seus amigos. Saudações de toda a equipa Skydive Seven. // Thank you for your review about our Tandem Skydive Experience Parachute Jump, we look forward to a next visit with you or your friends. Regards from all Skydive Seven STAFF.

Obrigado pela sua avaliação da nossa Experiência de Salto de Paraquedas, esperamos por uma próxima visita sua ou com os seus amigos. Saudações de toda a equipa Skydive Seven. // Thank you for your review about our Tandem Skydive Experience Parachute Jump, we look forward to a next visit with you or your friends. Regards from all Skydive Seven STAFF.