4 - Excursion d'une journée dans les Rocheuses : Banff, Jasper, Yoho, Lac Louise, Lac Moraine

Our tour guide , Kan is really good. I like how ihe explains n making sure that we are all taken care of. Very pleasant guide.

Kan provided warm and attentive service, making for a great tour experience. Highly recommended.

we had a great time, Banff is a place worth visiting at least once in your life and thank you Kan, our tour guide, for taking good care of us these past two days.

I would have rated 0 if possible. This is our third day and they changed our schedule without telling us until we were picked up by the driver. This totally screwed up our schedule and spoiled our holiday!! Complained to the driver and all he could say was nothing I can do!

On the first day, the tour guide Amber gave a professional and bilingual explanation. She also enthusiastically assisted in contacting the hotel to ask about luggage delivery. Joseph Xiaomao’s enthusiastic and lively bilingual introduction on the second day Let this trip not only see the beautiful scenery, but also let people understand the characteristics and history of this place better.

My teen and I had an amazing tour of Banff, Jasper, and Yoho National Parks with Westar! Their curated itinerary covered the must-see places we wanted to visit in 4 days! I added the 4-lunch package + optional activities package (Banff Gondola, Columbia Icefield Glacier Explorer + Skywalk + Maligne Lake Cruise) to the tour. These are activities you don’t want to miss! We visited Alberta during its peak tourist season in the summer. Booking for our lunches and activities in advance gave us less hassle and stress as how a vacation should be. We didn’t have to queue the long line ourselves to buy tickets or find a restaurant and rush to finish our lunches on a time-scheduled tour. Lunch at the Fairmont Brasserie of the Fairmont Banff Springs Hotel gave us a bonus closer peek into the historic and fabulous “Castle in the Rockies.” The buffet lunch at the Maligne Lake Chalet was delicious! Our tour guide was Amber and she was excellent! We were lucky to have her as our guide all 4 days. Checking-in to our hotels was a breeze. Amber was always attentive to her tourists and a very knowledgeable tour guide. As tourists from California USA, the LA Dodgers baseball cap she wore on the last day of our tour didn’t go unnoticed — We enjoyed her youthful and positive vibe! We had a large tour bus filled with mostly Chinese-speaking tourists and Amber spoke English clearly, as well as translated in Chinese. My only suggestion is to improve on Westar’s process with their reserved seating to avoid arguments among tourists inside the tour bus. We didn’t have reserve seating but loved our seats! Overall, I would definitely recommend this tour!

We had an amazing trip! The scenery and the itinerary were fantastic but there are some opportunities to improve their travel experience by training or curating their tour guides For the first two days visiting Jasper, we joined a small group of fewer than 20 people. However, the tour guide during those two days, Kingman (Kelvin) Chau , gave me the impression that I was bothering him whenever I asked a question. He often told me to wait or seemed preoccupied with other things, delaying his responses. Although I knew the tour was offered in both English and Chinese, Kelvin was notably more passionate and detailed when speaking in Chinese than in English. He often rushed through the English explanations and spent more time making jokes than providing key information about the scenery. Initially, I thought this might be due to cultural differences, but after spending two more days with different guides, Amber and Joseph, it became clear that this wasn’t the case. Amber and Joseph were both amazing, super friendly, and highly knowledgeable about the places we visited. Additionally, Kelvin was rude and sarcastic, which was especially disappointing on my birthday. I truly believe he is not in the right job and should consider doing something that’s not customer-facing.

Jie Luo is the best tour guide we experienced so far and we will definitely come back to Banff again and hopefully you can reserve Fairmont hotel next time.

We left Vancouver, commonly known as "Raincouver", and came to Calgary, which our tour guide Lisa said would "stay at home" in winter. If the soul of Alberta's top steak lies in the evenly distributed fat, then in Banff's visual feast, the towering mountains and vegetation are the side dishes, the emerald green lakes dotted among them are the main ingredients, and the soul is the snow scenery distributed on many mountaintops. Lisa said that now is the best season. If you go too early, the mountain scenery will be too tough before the new snow falls, and if you go too late, it will be snowy, which is not as perfect as autumn. The Fairmont Hotel occupies the best view of the panoramic view of Lake Louise. For guests, they spend money and live in the scenery. However, people are flexible. Walking along the lakeside, you can grasp the changes in sunlight. When you walk to the best place, there are few people, and the mountains just block the sun. The surrounding area is dark, and the lines in the back mountain suddenly become clear. Even at noon, there is a hazy feeling in the morning light. In China, the scenery is like a dragon and a tiger, which is to strive for the magic of nature. Lisa introduced the origin of each scenic spot here, and the legendary deeds of the relevant people, which gave the scenery a timeless feeling of nostalgia. You can see Lake Louise that Louise has seen, the Moraine Lake where Anna painted, and the Emerald Lake that Wilson accidentally discovered. Isn't this the joke of meeting Li Baiyue every day? Thinking of the scenery during the day, I went to the local steak house recommended by Lisa at night, which was the original medium rare.

We(9 people) went on a 4 days tour to Jasper and Banff with Westar. Absolute 5 stars for our guides Lisa, Jamie and Ray. But I’m very disappointed the last day of our tour (Colombian ice filed) since they cancelled the “Sky Walk tour” we booked. And In particular, NO explanation! NO apologies! When we got back to Toronto, asked them the refund for Sky Walk tour. We paid $223(before tax) for 4 activities each person. But the office told us the refund is ONLY $8.4 including tax for each person. We do not accept such unreasonable refund. Not recommended!