Croisière de 2 heures sur les dauphins au coucher du soleil avec boisson

Thank you so much for your lovely review! We’re delighted to hear that you had such a beautiful experience and were lucky enough to see dolphins during your trip, followed by a stunning sunset! It’s also wonderful to know that you enjoyed the food, drinks and service from our team. Thank you for choosing us and for sharing your experience. We hope to welcome you back on board again in the future!

Lamentamos sinceramente que su experiencia haya sido tan decepcionante y que se haya llevado esa impresión de nuestro servicio. Nuestro objetivo es ofrecer experiencias de calidad, por lo que nos entristece leer comentarios como el suyo. Valoramos todas las opiniones de nuestros clientes, ya que nos ayudan a seguir mejorando y a revisar aquellos aspectos en los que no hemos estado a la altura de las expectativas.

We're pleased to hear that you enjoyed the boat trip, although we're sorry that the experience did not fully meet your expectations. Our crew is always on the lookout for dolphins throughout the excursion, but as they are wild animals, sightings depend on their location and behaviour on the day. We're also sorry to hear that you had difficulty hearing the guide's commentary. We appreciate you bringing this to our attention, as clear communication on board is very important to us, and we will review this with our team. Thank you again for your comments. We hope to have the opportunity to welcome you on board again in the future.

Thank you for taking the time to share your feedback. We are truly sorry that you were unable to join the excursion, and we understand how disappointing this must have been. However, as explained in our previous private correspondence, we have already shared the relevant information and proof regarding both bookings. After reviewing the details, the booking that included pickup from Playa Blanca was the one that was cancelled, while the remaining active booking was confirmed with a direct meeting point at the harbour. A note was also added to the booking indicating that you would be travelling to the meeting point by car. In addition, the day before the excursion you received our automated reminder with the confirmed meeting point details. Had you needed any assistance or wished to arrange a pickup, we would have been happy to help if contacted within the established timeframe, but we did not receive any message from you. We completely understand your frustration, but unfortunately the situation resulted from a misunderstanding regarding the active booking details rather than an error on our side. We always strive to provide clear information and support our guests whenever possible.

Thank you for your fantastic review! We're delighted you enjoyed the cruise, the dolphin sightings, the welcome drinks, and the onboard snacks. We're also glad you found it to be great value for money. Regarding the sunset, the exact time varies throughout the year, and in the summer months the sun sets later, after our scheduled return time. We hope to welcome you on board again soon for another memorable experience!

Thank you for your feedback. We’re sorry the experience didn’t fully meet expectations, particularly regarding the lack of wildlife sightings and the level of engagement from the crew. Your comments about onboard atmosphere are appreciated and will be shared with the team. We value your input and hope to welcome you again for a more enjoyable experience in the future.

Thank you for your wonderful review! We're delighted to hear you had such a memorable evening on our sunset cruise. Seeing whales and dolphins in their natural habitat, combined with a beautiful sunset, truly makes for a special experience. We appreciate your recommendation and hope to welcome you back on board for another unforgettable adventure soon!

Thank you for taking the time to share your feedback. We are sorry to hear that the experience did not meet your expectations. However, having reviewed your comments, it appears there may have been a misunderstanding regarding the nature of the excursion that was booked. This sunset catamaran cruise is operated exactly as described in the tour information. The excursion includes a light onboard refreshment service rather than a full dinner, and the itinerary consists of a sunset sailing experience along the coast rather than a dedicated wildlife-watching excursion. While we always hope to provide the best possible conditions and atmosphere for our guests, sightings of marine life can never be guaranteed. We understand that if the tour was presented differently at the point of sale, this may have created expectations that did not align with the actual product. If that is the case, we would encourage you to contact the company or agent through whom you made the booking, as they are responsible for ensuring the excursion is accurately represented to their customers. We regret that the experience was not what you anticipated, but we can confirm that the excursion operated as advertised.

We are sorry to hear that the experience did not meet your expectations, particularly as it was a special occasion. As stated in our tour description, dolphin sightings can never be guaranteed, as the animals are wild and free to move throughout the ocean. While we always do our best to locate them, their presence is beyond anyone's control. Regarding the weather, the excursion operated under safe conditions and visibility was sufficient throughout the trip. Had the weather been unsuitable for the activity, the tour would not have departed. While the sky was not completely clear, the sunset was visible, although naturally it may not have appeared as dramatic as on days with ideal atmospheric conditions. We would also like to clarify that the weather was not cold on the day of the excursion, although there was some wind, which is common at sea, particularly during evening sailings. We encourage guests to check the forecast before attending and to bring suitable clothing, as comfort levels can vary from person to person and sea conditions are naturally cooler and breezier than on land. We understand that many guests hope for a picture-perfect sunset, but nature is unpredictable and no operator can guarantee completely cloudless skies or specific sunset colours on any given day. For this reason, weather conditions that remain safe and suitable for sailing do not constitute grounds for cancellation, rescheduling, or refund. We appreciate your feedback and regret that the natural conditions on the day did not provide the experience you had hoped for.

Thank you for your lovely review. We’re delighted you enjoyed such a relaxed trip and that you were lucky enough to see dolphins and a beautiful sunset. It’s great to hear the crew helped make the experience so special. We also appreciate your helpful tip about bringing a jacket for cooler evenings at sea. We hope to welcome you on board again soon.