Excursion de 2,5 heures en bateau à fond de verre, plongée en apnée, glissade et amusement

Thank you for your review. We would, however, like to clarify several points for anyone reading this review. When you first came to the harbour, you were given clear and correct information about the different boat trips available. You were specifically told that our trip goes to the Local Blue Lagoon, as clearly stated on all of our signs and promotional material. You were also informed that the Blue Lagoon in the Akamas area is a much longer trip, taking approximately 5 hours round trip. As your partner had explained that they do not do well on long boat trips, you were advised that the shorter 2.5-hour Local Blue Lagoon trip would be the more suitable option. You then returned the following day and chose to book the 2.5-hour trip. It is therefore disappointing to see that you are now describing the trip as though you had been promised the Akamas Blue Lagoon. At no point were you told that the 2.5-hour trip went to the Akamas area. We also strongly disagree with the description of our staff as becoming “highly aggressive” or getting “in your face.” When you returned to the harbour to discuss your concerns, our staff attempted to speak with you and explain the situation. We are sorry that the conversation became heated, but we do not accept the suggestion that our staff acted aggressively towards you. We are pleased that you found the crew on the boat to be “very nice and respectful,” as they work hard to make sure our guests have an enjoyable and safe experience. We always aim to be completely transparent about our different trips and destinations, and we regret that there was a misunderstanding regarding the name and destination of the Local Blue Lagoon. However, we feel it is important to provide the full context for future guests reading this review.

Thank you for your review, and we’re pleased to hear that you found our crew friendly. We’re sorry that there was not enough snorkelling equipment available for everyone on the day. We provide snorkels, masks, life jackets and noodles free of charge as a courtesy to our guests, and we always do our best to have enough equipment for everyone who would like to use it. Unfortunately, because the equipment is provided without any deposit or additional charge, some items are occasionally not returned by previous guests or are even lost in the sea. This can sometimes leave us with fewer sets than we would like. We completely understand that you were looking forward to snorkelling, and we appreciate your disappointment. If snorkelling is the main reason for booking a boat trip, we would always recommend bringing your own mask and snorkel, simply to guarantee that you have equipment that fits you and is available for your use. We’re glad you still enjoyed the friendliness of our crew, and we hope you’ll give us another opportunity to provide you with a better experience.

Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the boat trip, found our crew attentive and friendly, and had the opportunity to snorkel. As you mention, the trip includes a boat ride over the wreck before a swimming and snorkelling stop, followed by the return journey to the harbour. We appreciate your honest comments and are glad you felt that it was a good trip for the price. We hope to welcome you back again in the future!