Venecia: sesión de fotos en la Piazza San Marco y los canales

My daughter and I booked a photo session with Keyhane during our first day in Venice, and unfortunately, the experience did not meet our expectations. Keyhane arrived late, and communication throughout the session was unclear. At times, she seemed rushed, which made what should have been a fun and memorable experience feel more stressful than enjoyable. The most disappointing part came at the end of the session. We had spent the entire shoot walking through Venice’s narrow streets and across several bridges, and when our 30 minutes were up, Keyhane simply told us the session had ended. My daughter and I had shared that this was our first time in Venice and that we had only been there for a couple of hours, but we weren’t given any directions or guidance on how to get back. We were left to find our own way through an unfamiliar part of the city, which was especially stressful as first-time visitors. Smiler’s policy states that photos are delivered within 48 hours. When that timeframe passed, I politely reached out to ask when we could expect them. The photos were delivered shortly afterward, but only after I had to follow up, and the communication during that exchange was not particularly friendly or reassuring. Unfortunately, I was also disappointed with the final photo gallery. While a few of the photos turned out nicely, several included other people in the background who could have been avoided, and one of the photos captured me squinting in a way that looked awkward. I understand that not every image will be perfect, but I expected more careful selection and attention to detail in the final gallery. Overall, this experience fell short because of the combination of lateness, poor communication, lack of guidance during the session, delayed photo delivery, and inconsistent photo quality. I hope this feedback is helpful and leads to a better experience for future guests.

West of time and money specially when you planned a vacation!! Didn’t expect this no picture clearity my phone get better pictures, no proper style or location in VENICE??? Very disappointed…

We booked a photoshoot with Smiler for our vacation in Venice. The day prior to our scheduled appointment, the provider cancelled. It’s understandable that cancellations may occur on occasion. However, it’s not acceptable that they refused to provide a refund. I was forced to contact GetYourGuide and go though the tedious process (while trying to enjoy my vacation) to request a refund. I would recommend avoiding this company. BTW, this was the second Provider cancellation on my trip. The first one, a bit tour operator, sent a message apologizing for the inconvenience and issued a full refund immediately. So, Smiler just refused to do the right thing and are very unprofessional and unresponsive. Poor Poor Poor!

A very pleasant and funny moment with Filippo. Thank you for these photos. We can't wait to see the result

Gioviani made me feel so at ease and comfortable The photo he took were amazing Even my family's and friends love the photo I was so overwhelmed how it came out Thank you

Our photographer was absolutely amazing, she took us to most quiet and perfect places. Our photos came out so great! 10/10 recommend

Filippo was great to work with and great communicating a change in time. We absolutely love how our pictures turned out! I would highly recommend doing a couples shoot when in Venice!

I bought this photo shoot as a surprise for my son and his gf. They loved it and could not stop talking about how much fun it was! The photos are absolutely gorgeous. Don’t even question booking this!

Konstantina was wonderful! My wife and I were celebrating our 10 year anniversary in Venice and booked this to capture the time here. She knew all the right spots to capture several different views of Venice. Highly suggest!

So special - Liliana(Lillie) was our photographer and she really is amazing. I booked for my daughter's 18th birthday so we would have some pictures together and we got so much more from this. Lillie had so many amazing ideas and places to go. My daughter started off shy and awkward but after about 20mins her confidence boost that she got from Lillie and encouragement went through the roof, which has resulted in some stunning photos. I would 100% recommend to do this and 1000% recommended Liliana. Thank you so so much for what really was the cherry on the cake to a fabulous few days in Venice. U gave more than just photos , I have a very happy and super confident young lady after her experience, so for that alone , it was priceless