Traslado privado al aeropuerto - Cancún solo ida

Dear Customer, We would like to clarify that the airport tax is not a surprise or hidden charge. This fee is charged at airports around the world, as airport access for transportation providers involves additional operational costs. The amount you paid at the time of booking covers only part of the service. To keep the advertised transportation price as low as possible, the airport tax is paid directly to the driver upon arrival. This fee applies for airport access and operations. As previously mentioned, this is not an unexpected charge. The airport tax is clearly disclosed in three different places before the reservation is completed: * In the **Included & Not Included** section. * In the **Provider Information / Important Information You Should Know** section. * On the booking voucher (ticket) generated immediately after your purchase. We strive to be transparent with all applicable charges so our customers know exactly what to expect before traveling. Kind regards.

Dear Customer, good afternoon. We truly appreciate your feedback. Please do not worry — your refund is already being processed. We sincerely apologize once again for the situation and remain at your service for any additional questions.

Dear client, We have reviewed your case thoroughly and we sincerely regret what occurred yesterday. However, we would like to clarify that the situation presented and the charge made by our driver correspond to the airport taxes, which were not unknown to you from the beginning, as this information was communicated through multiple channels. Specifically, the USD 25 airport tax is clearly stated through the following means: In two sections within the Viator platform: The “Included and Not Included” section. The “Information you should know about us as a provider” section. Additionally, at the time of payment, the platform issues an alert displaying the information you must acknowledge regarding us as the service provider, where the USD 25 airport tax is explicitly stated. Furthermore, this information was also sent to you via message through the platform and directly to your mobile phone. For this reason, this charge is not a hidden fee, and it was communicated clearly and repeatedly. Additionally, we would like to clarify that the 15-minute delay in dispatching the transportation unit occurred because incomplete information was provided in your reservation. You contacted us upon your arrival to inform us of your drop-off location, which was not provided at the time of booking. This information is strictly necessary, as we cannot assign or dispatch a transportation unit without confirming the exact drop-off location. This procedure is in place to ensure the safety of both our clients and our drivers, as it allows all parties to clearly understand the route and service details. Unfortunately, the form was not completed as required at the time of reservation, which temporarily complicated the coordination of your service. We would also like to note that we attempted to contact you by phone in order to speak directly and resolve the situation more efficiently; however, we were unable to reach you. Ultimately, all the missing information was confirmed by you via written messages, which allowed us to complete the coordination of the service. We fully comply with all Viator quality standards, and based on the above, we believe this situation results from a misunderstanding rather than from any failure to disclose information on our part. Thank you for your understanding. Kind regards,