Traslado de Bangkok Suvarnabhumi (BKK) a Pattaya Hotel en automóvil (hasta 2 pasajeros)

Thank you for your message. We are sorry to hear about the inconvenience you experienced. However, we would like to clarify the situation based on our records and communication history. At the time of booking, the drop-off location was not clearly provided. The booking only mentioned “airport” without specifying the exact flight number, which is essential for us to correctly assign and locate the meeting point. One day prior to the service, our team contacted and messaged the customer via WhatsApp requesting confirmation of the exact drop-off location and flight details. Unfortunately, we did not receive the required confirmation in time.[We have history of communication can provide screenshots at anytime] On the day of service, the customer later sent a hotel location at the last minute, which was different from the originally selected transfer drop location option. This caused confusion and resulted in the driver waiting at the originally assigned point, leading to a no-show situation. Our driver did arrive and waited as scheduled based on the booking information provided. Since the service was dispatched and the driver’s time and vehicle were utilized, the full charge was applied in accordance with our booking and no-show policy. We would also like to highlight that providing a 1-star review without fully using our service, and while not responding to our requests for clarification, does not fairly reflect the situation. If the required information had been shared on time, we would have been able to provide the service properly and allow you to judge our service based on actual experience. We always strive to deliver reliable service and clear communication, and we appreciate cooperation from customers to ensure smooth operations.

Thank you for reaching out to us. Our team of representatives is available at the airport 24/7 at the designated meeting point. We noticed that we cannot find any reservation matching your profile. To assist you better, could you please provide us with your booking number and passenger name? Once we have this information, we can send you all the necessary details accordingly. Looking forward to your prompt response.