Transportación privada de Ida/Vuelta a hoteles en Cancún
Descripción
Disfrute de un servicio sin preocupaciones, con este servicio sin estrés no tendrá que programar un taxi o encontrar su destino por cuenta propia. Nuestro equipo de profesionales le permitirá aprovechar al máximo sus vacaciones llevándolo por la mejor ruta a su destino, ya sea aeropuerto u hotel en un vehículo cómodo, limpio y con aire acondicionado. Ahorre tiempo, dinero y molestias aprovechando las ventajas que este servicio ofrece: - Horarios y lugares de recogida convenientes y flexibles - Transporte privado de ida, vuelta o redondo sin complicaciones - Vehículos cómodos y con aire acondicionado - Precios accesibles en todas nuestras áreas de servicio
Opciones de la excursión
Lo más destacado
Qué incluye
Lugares y horarios de recogida
**Aeropuerto - Hotel:** A su llegada, recoja su equipaje y diríjase a la puerta de salida. Su conductor le estará espernado fuera de la terminal en el área de transporte terrestre, llevará consigo un cartel que muestra el logotipo naranja de Cancun Travel Experience. Presente su confirmación o identificación con foto al momento de abordar el vehículo. Llegadas: su transportación estará lista exactamente en 30 minutos después de la hora de aterrizaje de su vuelo y podrá esperar hasta 60 minutos después de la hora de aterrizaje de su vuelo. Si por algún motivo, tiene problemas para localizar a su conductor, diríjase a cualquiera de los siguientes puntos de encuentro: - Terminal 2 (llegadas nacionales) en el "Welcome Bar" - Terminal 2 (llegadas internacionales) en el "Welcome Bar" - Terminal 3 en "Margaritaville Bar" - Terminal 4 en el "Welcome Bar" **Hotel - Aeropuerto:** Su hora exacta de recogida será confirmada un día antes de la salida de su vuelo, su conductor llegará al vestíbulo de su hotel. Presente su confirmación o identificación con foto al momento de abordar el vehículo. Salidas: por favor esté listo y esperando en el vestíbulo de su hotel, los conductores solo pueden esperar un máximo de 10 minutos después de la hora de recogida que le fue confirmada.
Valoraciones de viajeros
Información importante
- Los bebés y los niños pequeños pueden ir en un cochecito o en una silla de paseo
- Se admiten animales de asistencia
- Los bebés deben sentarse en el regazo de un adulto
- Adecuado para todos los niveles de aptitud física
- Este es un traslado privado, solo usted y sus acompañantes viajarán en el vehículo.
- Cancelaciones/reembolsos parciales para servicios redondos no están disponibles.
- Para cualquier cambio y/o retraso de último momento, comuníquese de inmediato. Tenga en cuenta que todos los cambios de último momento están sujetos a disponibilidad y no pueden ser garantizados.
- Llegadas: Su transporte estará listo exactamente 30 minutos después de la hora de aterrizaje de su vuelo y puede esperar hasta 60 minutos después de la hora de aterrizaje de su vuelo.
- Salidas: Por favor esté listo y esperando en el lobby de su hotel, los conductores solo pueden esperar un máximo de 10 minutos después de la hora de recogida confirmada.
- Tenga en cuenta que no se permiten recogidas desde/hacia múltiples terminales del aeropuerto/hoteles, los horarios de recogida se basan en las limitaciones del tráfico/carretera, cualquier solicitud de cambio será revisada y aceptada o rechazada a discreción exclusiva del proveedor.
- Los servicios de traslado no son canjeables por ningún otro servicio/ruta.
Opiniones(695)
I had booked same day from my flight landing in Cancun and they confirmed right away. Service was amazing! 10/10
No one showed up to pick us up. We stood around for 30 minutes and did not get a ride please process refund
Hello We are truly sorry for the experience you had and completely understand your frustration. Waiting for your transportation and having no one arrive as expected is incredibly disappointing, especially when you are traveling and relying on prearranged services. We sincerely apologize for the inconvenience, stress, and disruption this caused to your plans. After reviewing your case, we have arranged a full refund for your reservation. While we regret that we were unable to provide the service as scheduled, we felt it was important to resolve the matter as fairly and quickly as possible. We understand that this does not make up for the inconvenience you experienced on the day of service, but please know that we take feedback like yours very seriously and continuously work to improve our operations and communication. Thank you for bringing this to our attention, and once again, please accept our sincerest apologies Best regards
little mix up at pick up, but the owners were friendly and solved the problem and got us to our destination.
The communication was terrible; they told me they would wait for me at the hotel to check the reservation details from the hotel to the airport. They said they would be there from 9 to 1, and I could never locate them because when I tried to find them, they informed me that they were already somewhere else and that it would be better to try the next day. They do not respect the schedules they set themselves, they send me messages and call me, and it seems that I have to be at their disposal during my VACATION, as if it is not at their hours, nothing can be done. I never managed to be with them, not even in the morning, while I was trying to locate them during the established hours, and nothing. Additionally, I asked them how we could proceed, and they only sent me a phone number; they did not have the courtesy to explain anything. Terrible.
Hola Lamentamos saber que tuvo una experiencia frustrante y agradecemos que se haya tomado el tiempo de compartir sus comentarios. Sin embargo, después de revisar la información proporcionada, nos gustaría aclarar que nuestro protocolo de operación no incluye visitas a hoteles para confirmar datos de reservas ni contamos con personal asignado para reunirse con los pasajeros en sus alojamientos. Toda la comunicación y confirmación de servicios se realiza a través de los canales oficiales proporcionados al momento de la reserva. Por este motivo, nos preocupa la información que recibió sobre una supuesta reunión en el hotel para verificar datos de su traslado. Dicha indicación no forma parte de nuestros procedimientos habituales y no fue emitida por nuestro equipo. Le recomendamos verificar siempre que las comunicaciones provengan de los canales oficiales de la reserva. Entendemos su molestia por la situación y lamentamos cualquier confusión que esto haya podido ocasionar durante sus vacaciones. Nuestro objetivo es siempre proporcionar información clara y asistencia oportuna a nuestros pasajeros. Agradecemos sus comentarios, ya que nos permiten identificar posibles situaciones externas que puedan generar confusión entre nuestros clientes Cordiales saludos
our driver was fantastic, he picked us up from the airport and it was a smooth pick up. I was so stressed about the travel but I believe his name was Omar and he was great!
It was a great experience!! everything was on time and very professional. Communication between driver to and from location was perfect.
Horrible service They cancelled our trip when our flight was delayed. Did not respond to messages and we had to find a new transportation service.
Hello Thank you for taking the time to share your feedback. We are very sorry to hear that your experience was disappointing and understand how frustrating travel disruptions can be, especially when dealing with a delayed flight. After becoming aware of the delay, our team made every effort to accommodate the transportation service and review available alternatives within our operation. Unfortunately, due to the extent of the delay and our vehicle scheduling commitments, we were ultimately unable to guarantee the service. We would also like to clarify that we informed you of the situation as soon as we were able to confirm that we could no longer safely accommodate the reservation. Our goal is always to provide transparent and timely updates so that our guests can make alternative arrangements if necessary. Although the circumstances fell outside of our control, as a courtesy and gesture of goodwill, we proceeded with a full refund for the reservation. We understand this was not the experience you were expecting, and we sincerely regret the inconvenience caused. Feedback such as yours helps us continue improving our communication and operational processes. Kind regards
They cancelled the transfer while we were waiting for them at the airport. I had to contact them to see where they were. They didn’t proactively communicate with me. If you have ever been at the Cancun airport you would know that it is a terrible place to try and leave. I was furious.
Hello Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how stressful it can be to arrange transportation after arriving at Cancun Airport, especially during busy travel periods. We understand your frustration and regret that the situation did not meet your expectations. Cancun Airport can be a challenging environment to navigate, particularly after a long flight, and we recognize how important clear communication is during that process. While we are unable to discuss the specific details of an individual reservation in a public review, we can assure you that we continuously review our operations and communication procedures to improve the experience for our guests. We sincerely appreciate you taking the time to provide your feedback, as it helps us identify opportunities to improve our service. Kind regards,
The driver was excellent. Not only was he friendly, but he drove smoothly. He even offered to stop if we wanted a beer or something to get the trip off to a great start
Great greetings and warm welcome and told us about site in Mexico . I love the experience with the driver. Great tour guide.
