Transportación compartida en Cancún

After arriving at the Cancun airport at 10:30 AM, I had to walk around outside for 10 minutes to try and find the rep who would arrange the pickup. He was at the far end of the plaza while all the other various shuttle reps were right outside the door. He then tells me that he was waiting for another passenger to come out. After 15 minutes, I asked how long I had to wait for this other passenger and was told that the passenger had up to an hour after the designated pickup time to show up so I must also wait that long too. This was never disclosed in the reservation. Conveniently, I was offered a shuttle transport immediately if I wanted to pay an additional $23. So after waiting an hour, I was told that I now had to wait until 2 PM since that was my original pickup time. I advised the agent that I had called in 5 days earlier to move up my pickup time to 11 AM. The agent called their manager and he told me that they had no evidence of any calls or changes and that I would have to wait. It was only after raising a stink about this change and showing them my phone history of the call did they arrange to shuttle me but said I would have to wait another 30 minutes. Again, they offered me an immediate shuttle for another $23 which I refused. I finally left the airport at 12:45 after standing in the heat the entire time. In the end, I don't believe there ever was another passenger coming and their whole scheme was to fleece another $23 from me.

They showed up as agreed on WhatsApp, the driver was pleasant and drives well. I recommend to those interested

Make sure to drop off at the propre hôtel. We Booker 2 différent hôtel so a différent place to drop us and another to get Pickering up. Unforunately, we where left at the wrong resorts and had to get a cab to get to the right hôtel.

We were hesitant to schedule a shared ride but we were actually alone both to the resort and back! From the moment we landed they were communicating where to find them! Both drivers were friendly! Would definitely use them again!

Our driver was nice & efficient. I think all drivers in Mexico drive fast. As long as I get there safely we were fine with it. They’re used to the traffic etc.

It did take a little longer than the hour that was recorded, but nothing serious. The driver was very kind and attentive.

Great communication and the ride was ready when I got out of airport everything was smooth. Recommend

It was very comfortable and smooth. They were very communicative from when we landed to arranging the ride back the day before departure.

It was only airport transportation to our resort but it was perfect and very fast, we didn't have to wait

We had a very pleasant ride from the airport to our hotel. The greeter at the airport and the driver were both very friendly and helpful. The air conditioned van was very clean and comfortable.