Tour al Parque Temático Hacienda Nápoles

We went very excited to Hacienda Nápoles because the place is incredible: huge, beautiful, and full of things to enjoy. The animals and the property make the visit worth it. However, we were disappointed with the customer service, especially in the pool area. Some staff members did not show much willingness to help, listen to questions, or provide good service. We felt that more kindness and guidance for visitors was lacking. They should also have the height rules and restrictions much clearer from the beginning. My daughter met one measurement in one place and a different one in another, and in the end, she was almost unable to enjoy the slides. Rules are important, but they should also find a way for families to be able to enjoy themselves more. The place has a lot of potential, but the experience would be much better with better communication, more empathy from the staff, and service more focused on the visitor.

The tours were incredibly amazing!!!

I found the tour spectacular. The guide had a lot of patience with us and always behaved politely and very kindly, even though some people in the group treated her badly and spoke negatively of her for no reason. At all times it allowed us to carry out the activities in our own way and explore freely. It should also be noted that, despite a delay by which the bus left me behind, she never bothered; on the contrary, she did everything possible so that she could reach the point where the group was and thus continue the journey with them. I highly recommend this tour: it was a very fun and pleasant experience.

The tour is excellent, from day 1 we received clear information, Angelo communicated with us from the previous day to be clear. The hacienda is giant but our guide managed that we could use the day to travel almost all, very friendly, excellent telling the story, the driver very attentive and drives carefully, we have done 2 tours with Maxi tours and we are very grateful, we recommend them!

Angelo Gomez was our tour guide. He was very informative and knew so much about the animals on this tour. The only negative was the breakfast location… the food was not the best of quality. Highly recommend eating breakfast before your travel. Other than that, fun day with the animals and water park.

Afternoon. Thank you very much for yesterday's tour to the Hacienda Naples. My family passed by super rich and I was told the guide was too kind. That they loved it

The truth was a very nice experience, the guide was always attentive and very cordial throughout the tour and very experienced in his work.

If you travel from medellin it is not worth it, very long the place is not very attractive and the hellish heat with a very high humidity

Very good, experience. I really liked the organization that the organizers of the tours used very punctual, improve a little lunch.

The driver drove without caution and very fast, the person in charge of garguarnos was not very vigilant, did not give complete information, breakfast included was not good, the restaurants of food on the hacienda the cold food without taste, animals were beautiful and good care, the dirty pools