Tour privado en barco a Capri o Costa Amalfitana desde Sorrento-Positano

Thank you for taking the time to leave such a positive review. We're thrilled that the tour met your expectations and hope to see you again on your next visit!

We sincerely hope that all of our future guests take the time to read both this review and our response, because unfortunately not every review tells the complete truth, and not every guest behaves with the respect and courtesy that we strive to show everyone who comes aboard. Dear Mr John, first of all, Luciano has been working with us for many years and has always been praised by our guests for his professionalism, patience, and kindness. We completely reject the claim that he behaved in the way you described. As clearly stated in the tour description, the experience has a total duration of 8 hours. Based on the agreed schedule, you were expected to return in time for the boat to depart Capri and head back to the departure port by approximately 5:00 PM. Instead, you returned around 1 hour and 30 minutes later than the agreed meeting time. What disappointed us most was not only the delay itself, but the lack of communication. Luciano had clearly informed you of the return time, as we does with every guest, and this schedule has never been an issue for our customers. When he contacted you at around 3:30 PM to ask where you were, you replied that you were “coming down” and would arrive shortly. However, you did not return until approximately an hour and a half later, without informing him of the actual situation and without apologizing for the delay. Despite this, we did not charge you anything for the extra time. According to our policy, additional hours are charged at €100 per hour, meaning your delay would normally have resulted in an additional charge. We chose not to apply it as a gesture of goodwill. Unfortunately, your delay also had consequences for our operations. Because the boat was held waiting for you, we were forced to cancel a sunset tour scheduled afterward. Our tour times are carefully planned not only for your experience but also out of respect for other guests with later reservations. Luciano simply explained why it was important to respect the agreed schedule. That should not be interpreted as unprofessional behavior. On the contrary, he remained patient throughout a situation that placed him in a very difficult position. We always strive to provide the best possible experience and are more than understanding when unexpected situations arise. However, mutual respect and communication are essential. Had you simply informed Luciano that you were running late, the situation could have been managed very differently. We truly value Luciano and his professionalism, which is why this situation is even more surprising to us. What also struck us is that, at the end of the day, you even asked for the photos Luciano had taken of you on board, where everyone was smiling and seemed to be enjoying the experience. We simply wanted to mention this, as it makes your feedback even more unexpected from our perspective. I’m sorry that, unfortunately, I’m not able to attach screenshots of the conversation.

Thank you for taking the time to leave such a positive review. We're thrilled that the tour met your expectations and hope to see you again on your next visit!

Your support means so much to us. Thank you for your fantastic review! We can't wait to welcome you back for another amazing adventure.

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the tour. We hope to welcome you back for another unforgettable experience soon!

Thank you for sharing your experience! It was a pleasure being part of your trip, and we're grateful for your recommendation. We look forward to welcoming you back in the future!