Tour en Jeep: Cuevas y Piscina Natural de Aruba

It’s great to know the experience felt right from beginning to end! We’ll make sure JP hears how much you appreciated the energy he brought to the group. Thanks for exploring Aruba with us! The Pelican Adventures Team

Dear Guest, Thank you for taking the time to share your experience. We’re very glad to hear that you enjoyed the beautiful locations visited during the tour and appreciated your guide’s knowledge, humor, and service. At the same time, we understand how concerning the situation must have felt given the severity of your wife’s nut allergy, and we are sorry that this affected what had otherwise been an enjoyable experience. We would, however, like to respectfully clarify a few important details surrounding the situation. The severe nut allergy was not communicated to our team at the time the reservation was made and was only brought to the attention of your tour guide once the excursion was already underway. Had we been made aware beforehand, we would have had the opportunity to discuss the nature of the excursion in advance and recommend the most appropriate option. For guests with allergies of this severity, a private Jeep tour may be recommended, as it allows the experience to be more closely tailored to individual needs. The granola bars provided during the excursion are distributed outside of the Jeep at one of the stops. Nevertheless, we fully understand that with an allergy of this severity, the possibility of cross-contact afterward would understandably be a serious concern. Once your guide became aware of the situation, he did his best to assist and communicated the circumstances so that additional assistance could be coordinated. We would also like to clarify the transportation arrangements, as there appears to have been a misunderstanding regarding the assistance being provided. Once our team was informed of the situation by the tour guide, Pelican Adventures immediately began coordinating a vehicle to return you to your hotel. During this process, our team was in communication with the park employees regarding the arrangements and was advised that one of the park employees, who was already at the location and preparing to leave, could take you back to your hotel immediately. As this provided a much quicker solution than waiting for our vehicle to arrive, the park employee’s kind offer was accepted as the most practical and immediate option under the circumstances. We would therefore like to respectfully clarify that at no point did Pelican Adventures refuse to provide transportation or leave you without assistance. Transportation was actively being coordinated when the park employee offered an immediate alternative. We are grateful to the park staff for their cooperation and assistance in helping us resolve the situation as quickly as possible. We sincerely regret that the circumstances left you feeling unsupported, as this was certainly not our intention. Guest safety is extremely important to us, and your experience also reinforces the importance of communicating severe allergies or other relevant requirements at the time of booking so that our team can provide appropriate guidance and make suitable arrangements before an excursion begins. Thank you again for sharing your experience. We appreciate both your kind comments about our tour guide and the experience itself, as well as the opportunity to clarify what occurred. Warm regards, The Pelican Adventures Team

So glad you had such a great time discovering Aruba with JP! Knowing you’d happily do it all over again is such a great compliment. We’ll be ready whenever Aruba brings you back! The Pelican Adventures Team

Sounds like you really embraced the adventure with JP! We love hearing that you got to discover so much along the way. Thanks for the great recommendation and for sharing a few helpful tips for future explorers. We hope Aruba gives you another reason to adventure with us again! The Pelican Adventures Team

It’s great to hear you had such a good time discovering this side of Aruba with JP! There’s so much to see beyond the beaches, and we’re glad the experience was one you’d recommend. Hope to explore more of the island with you someday! The Pelican Adventures Team

So happy to hear you had such a great time with JP! A good mix of exploring, learning, and having fun along the way can make for a pretty special day in Aruba. Thanks for the recommendation, we hope to see you again! The Pelican Adventures Team