Tour de un día de Auckland a Waitomo Glowworms, Kiwi House y Blue Springs

Thank you for the wonderful review! We're so pleased to hear that your first trip with Expedigo was such a positive experience that you booked another tour with us right away. Aaron will be delighted to know that you enjoyed his insights into Māori history and appreciated the smooth running of the day. We're also glad you enjoyed the surprise extra stop—and thanks for keeping the mystery alive for future travellers! We appreciate your recommendation and look forward to welcoming you on your next adventure.

Thank you for your kind review. We're so pleased to hear that you and your family had a great time with us. David will be delighted to receive your feedback—he takes great pride in making sure guests have an enjoyable and informative experience. We'll be sure to pass on your thanks to him. We really appreciate you choosing us and hope to welcome you and your family again in the future.

Thank you for sharing your experience with us. We’re really glad to hear you enjoyed the glowworm cave visit — it’s such a special place, and it’s great that you found the tour interesting and the facilities well kept. For many guests, seeing the glowworms up close is a real highlight of the day. It’s also nice to hear you found the Kiwi House session interesting. The work being done to protect and recover the kiwi population is incredibly important, and the team there is very passionate about sharing those conservation efforts with visitors. We also appreciate your honest feedback about the exhibits. Maintaining and updating these spaces is always an ongoing process, and comments like yours are helpful as the site continues to evolve and improve for future visitors. Thanks again for taking the time to share your thoughts — we’re glad you were able to experience both parts of the tour and hope the glowworm caves remain a memorable highlight of your trip.

Thanks for taking the time to share your experience. We completely understand that the start of the day wasn’t ideal. We’re all human and sometimes mistakes do happen, but we’re really glad the driver was able to return quickly and that the rest of the day went smoothly for you. To be honest, we can’t even remember the last time something like this happened, but we still take it seriously. We’ve used it as a learning moment with our team and provided additional training to help make sure it doesn’t happen to other travellers in the future. Great to hear the glowworm caves exceeded your expectations — they really are something special. Thanks again for your understanding and for still recommending the tour. It’s really appreciated.

Thank you — that’s so lovely to hear. I’m really glad you had a fabulous day. Deane will be so happy to know you enjoyed his stories and had some fun along the way — that’s exactly the vibe he tries to create. And the Glow Worm Caves… they really are magical, aren’t they? It’s one of those experiences that stays with you. Thanks again for coming along with us!

Thank you so much for sharing your day with us. I’m so glad you enjoyed your time with David — he really loves showing people around, and those small group days make it even more special. A coffee and Danish stop on the way to Waitomo sounds like the perfect start. The glowworm caves are pretty unforgettable, aren’t they? It’s such a unique experience. I’m sorry you didn’t get to see Ros — kiwi can be shy little celebrities and sometimes they just don’t feel like making an appearance! Even so, it’s lovely to hear you had a great day and would recommend the tour. That truly means a lot.

Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience, and we appreciate the opportunity to provide some clarity through the review for other travellers. The original tour you booked did not meet the minimum required participants, and rather than cancel the tour entirely, we offered you alternative options — rescheduling or downgrading to just the Waitomo Cave Tour — which you agreed to. Many providers worldwide would have simply canceled, leaving guests without any option, so we always try to offer alternatives so customers still have a meaningful experience. Our small-group tours are clearly advertised as such, and the minivans we use are designed to carry the stated capacity comfortably. While it may feel different compared to a larger coach, the vehicles are appropriate for the group size. We’ve taken note of your concerns regarding seating and comfort, and we will review our procedures to see how we can better manage this for future guests. Regarding Deane, we’ve discussed your comments internally and with other guests. While he is consistently praised for his professionalism and knowledge, we understand that perception can be individual, and we will continue to review how our guides interact to maintain a positive experience for all. We also want to clarify that the date of your tour was the 17th of February, not the 11th as mentioned in your review. Your booking was made through Viator, who handle the payment side of things. We are the tour providers on the day, and as per their policy, refunds are processed within 5–7 days from the tour date. We have followed up with Viator regarding your refund, and please rest assured we are not holding on to your money. We’re glad to hear you enjoyed the Waitomo Cave tour itself, and we appreciate your honest feedback. It helps us refine our tours and service to make experiences better for all guests.

Thank you so much for sharing this. It truly means a lot to hear that the experience felt so special. Our guides are passionate about what they do, and I’ll be sure to pass along your kind words. The caves have a way of leaving all of us in awe — I’m so glad they did the same for you.

Thank you for such a wonderful review! We’re delighted to hear this was one of the best memories of your trip. It’s great to know our driver and cave guide made the experience so special. We truly appreciate your kind words and hope to welcome you again in the future!

Thank you for taking the time to leave a review. We understand where you’re coming from, as many people do arrive with high expectations around the glowworms. These caves are completely natural, and the boat can only operate in areas where there is sufficient water, which means the route is limited and may feel repetitive. Glowworms themselves are quite uniform in appearance, so they don’t change much from one section of the cave to another. While this can feel underwhelming for you personally , others really enjoy the quieter, more subtle nature of the experience. Everyone takes something different away from it. We do hope that parts such as the cave walk, the guide’s knowledge, and the commentary added value to your visit, even if they weren’t highlighted. We appreciate your feedback and your perspective. Thank you.