Tour de avistamiento de ballenas en Maine en Portland

Thank you for the review and for your understanding. While we always hope for lots of whale activity, nature has a way of keeping us humble! We completely understand the disappointment when the whales aren't as active as we'd all like, but we're glad to hear you enjoyed the tour and found our guides to be great. Every trip is different, which is part of what makes whale watching so exciting. Some days the whales put on an incredible show, and other days they make us work a little harder. Unfortunately, whale behavior is something no tour operator can control. That's also why we offer our No Whale Guarantee. If no whales are seen on your tour, we provide a 50% off promo code valid on any of our tours, with no expiration date. Most whale watch companies don't offer anything in this situation, but we want our guests to have another opportunity to get out on the water and hopefully experience the whales at their best. Thank you again for joining us, and we hope you'll take advantage of the discount and come back for another adventure soon!

Thank you for sharing your experience! We're glad the adventure exceeded your expectations. Our boats are designed to get guests farther offshore and into prime wildlife viewing areas quickly, which means the ride can be fast, exciting, and, on some days, a bit bumpy when the ocean has some energy. One of the things that makes our tours unique is the thrill of traveling on a high-performance RIB, allowing us to cover more ground and maximize opportunities to see whales and other marine wildlife. While sea conditions vary from day to day, many guests find the ride itself to be a memorable part of the adventure! Thank you for joining us, and we hope to welcome you back aboard for another exciting day on the water. — The New England EcoAdventures Team 🐋🌊🚤

Thank you for taking the time to share your feedback. We're sorry to hear the trip didn't meet your expectations. As you mentioned, whale sightings can never be guaranteed, and unfortunately wildlife doesn't always cooperate. That said, we understand that a long ride offshore without seeing whales can be disappointing. Because of this, we offer our No Whale Guarantee, which provides guests with a 50% off promo code valid on any of our tours with no expiration date, giving another opportunity to get back on the water. Our tours are designed to cover a large area of ocean in search of whales and other marine wildlife, which sometimes means traveling significant distances offshore. On days with rougher conditions or when wildlife is spread out, there may be less narration than on calmer trips, as our crew's primary focus is safely navigating the vessel and locating wildlife. We're glad to hear that Neil helped make the experience more enjoyable. He is passionate about sharing his knowledge of the Gulf of Maine, and we'll be sure to pass along your kind words. We also appreciate your comments regarding the captain. Providing a welcoming and professional experience is important to us, and we'll share your feedback with our team. Thank you again for joining us, and we hope you'll consider using your 50% discount and giving us another opportunity in the future.

Thank you for joining us and for taking the time to leave a review! We're glad to hear you had a great day on the water, even though the whales decided not to make an appearance. That's the challenge—and excitement—of spending time with wild animals in their natural environment. We're also happy to hear you enjoyed being right on the water. One of the biggest advantages of our RIB boats is the close-to-the-ocean experience they provide, giving guests an incredible perspective that larger vessels simply can't match. We appreciate your feedback about the seating as well. The saddle-style seats are designed to help absorb impact and provide support in varying sea conditions, but we understand that a 3.5-hour adventure can be a long ride for some guests. As part of our No Whale Guarantee, you should have received a 50% off promo code valid on any of our tours with no expiration date, giving you another opportunity to get back out on the water and hopefully see some whales next time. Thank you again for choosing New England EcoAdventures, and we hope to see you back aboard soon!

Thank you for sharing your experience. We're glad you were able to see a whale during your trip and that you embraced the adventurous side of the tour! Our vessels are rigid inflatable boats (RIBs), which are very different from traditional whale watch boats. They're designed to travel farther and faster offshore, allowing us to cover more ocean and maximize wildlife viewing opportunities. We understand that guests who are expecting a large sightseeing vessel can be surprised by the open-air, adventure-oriented experience and saddle-style seating. For many guests, the thrill of being close to the water is a highlight of the trip, though we recognize it's not everyone's preferred style. We're sorry to hear that interactions between the captain and guide came across as awkward. Our crew works closely together to provide a safe, educational, and enjoyable experience, and it's certainly not our intention for guests to feel any tension among the team. We appreciate you bringing this to our attention and will share your feedback internally. Thank you again for joining us, and we're happy to hear that your adventure included a whale sighting!

Thank you for your feedback. We completely understand your disappointment and would certainly rather be taking guests whale watching than canceling trips. Our decision to cancel was based on the marine forecast, sea conditions, and what we believed would provide a safe and enjoyable experience aboard our specific vessel. While it can be frustrating to see another company operating, different tour operators use different boats, travel to different areas, and have different operating standards and comfort thresholds. One company's decision to sail doesn't necessarily mean conditions were suitable for another. We never cancel trips lightly. In fact, there is no benefit to us in doing so—we would much rather run the tour than issue refunds. However, when our captains believe conditions may compromise safety or the quality of the experience, we make the difficult decision to cancel. We appreciate that you confirmed the cancellation and received a full refund promptly. While we're sorry you missed the opportunity to get out on the water that day, we stand behind the decision that was made based on the information available to us at the time. Thank you for considering New England EcoAdventures, and we hope you'll give us another opportunity to show you the incredible wildlife and coastline of Maine in the future.

Thank you for sharing your feedback. We're sorry to hear the trip didn't meet your expectations. Our whale watches are true offshore wildlife adventures, and depending on where the whales are feeding, we may need to travel a considerable distance to reach the best viewing areas. While many guests enjoy the ride itself, we understand that the length of the trip and our saddle-style seating can be less comfortable for some guests, particularly on longer excursions. We're also sorry that the whales didn't cooperate during your visit. Whale sightings are never guaranteed, as we're observing wild animals in their natural environment. Because of this, we offer our No Whale Guarantee, which provides guests with a 50% off promo code valid on any of our tours with no expiration date if no whales are seen. Most whale watch operators don't offer anything in this situation, but we want our guests to have another opportunity to experience the Gulf of Maine and hopefully enjoy a more successful whale watch. Thank you for giving us a try, and we appreciate your honest feedback.

Thank you for taking the time to share your concerns. We understand that our tours are not for everyone, and we appreciate the opportunity to provide some context for future guests reading your review. Safety is, and always will be, our highest priority. First, we'd like to clarify that the vessel is not a 25-foot boat. Our whale watch vessel is a 30-foot U.S. Coast Guard-inspected commercial passenger vessel certified to carry 14 passengers and 2 crew members. The boat is specifically designed and approved for offshore operations and the passenger capacity we operate with. It is also not a "rubber raft," but rather a rigid inflatable boat (RIB), a type of vessel widely used around the world for offshore rescue, military, law enforcement, and commercial wildlife tours because of its exceptional seaworthiness, stability, and safety characteristics. Our tours are intentionally designed as adventure experiences, allowing us to travel farther offshore and access areas that larger vessels often cannot reach. The open-air design and close-to-the-water experience are part of what many guests enjoy most, though we understand that this style of tour may not be the right fit for everyone, especially on a cold, rainy day. If at any point our captains believed conditions were unsafe, the trip would not have departed. In fact, we routinely cancel tours when marine forecasts or sea conditions exceed our safety standards. We would much rather disappoint guests with a cancellation than operate in conditions we believe are unsafe. While we're sorry the experience wasn't what you expected, we hope this helps clarify that the vessel, passenger capacity, and operation of the tour are fully legal, professionally operated, and conducted under U.S. Coast Guard regulations.