Taormina Sunset Aperitif a bordo

Hello Ms Emily, Thank you for your feedback. We would like to clarify a couple of points for future guests. The aperitif we serve consists of fresh bar-style snacks, which are prepared and served according to our standard service. They are not stale, as mentioned in the review. Regarding the drinks, including Prosecco, they are intentionally served after the swimming stop, as this is part of the way we organize the experience. As for the reference to a “Temu sunset cruise”, we understand that this was intended as a personal expression of disappointment, but we believe it does not accurately reflect the service we provide or the experience offered. We’re sorry that the experience did not meet your expectations, but we believe it is important to clarify these details so that future guests have accurate information about what is included in the tour. For any questions we are available. Thank you. See you soon! Best Regards Andrea from Boat Experience Taormina

Thank you for taking the time to share your feedback. We are sorry to hear that the experience did not meet your expectations. That said, we would like to clarify a few points, as we feel that some aspects of your review may give future guests an inaccurate impression of the service. First of all, regarding the number of participants, we would like to clarify that we never accommodate more than 20 passengers per boat. Therefore, the reference to approximately 25–30 people on board does not correspond to our actual capacity or to the maximum number of guests we allow on each boat. Regarding the cleanliness of the cups, snacks and equipment, we take the hygiene and safety of our guests very seriously. Our staff is required to pay particular attention to the cleaning and proper sanitization of all items and equipment used by passengers. For this reason, your comment regarding the equipment is concerning and will certainly be shared with our team, so that we can ensure that all cleaning and sanitization procedures are being followed correctly at all times. Had these concerns been brought to the attention of our crew during the tour, we would have been more than happy to intervene immediately and check the situation on the spot. We are nevertheless pleased that you found our staff friendly and helpful, and we appreciate your acknowledgment that your concerns were not related to their attitude or professionalism. We always welcome constructive feedback, as it helps us improve. At the same time, we believe that a review should accurately reflect the experience. Some of the statements made, particularly regarding the number of passengers and the handling of the equipment, do not correspond to our procedures or to the actual conditions of the service. We are sorry that your experience did not meet your expectations, but we feel it is important to provide these clarifications so that future guests can have an accurate and complete understanding of the service we offer. Thank you again for sharing your feedback. Best Regards Andrea from Boat Experience Taormina

Buon pomeriggio Rosario, Grazie per aver condiviso la tua opinione. Ci dispiace che il tour non abbia soddisfatto le tue aspettative. Comprendiamo che ogni persona possa avere un’idea diversa di ciò che rende speciale un’escursione in barca, tuttavia ci teniamo a precisare che la nostra esperienza non è semplicemente un “classico giro in barca”: il tour è organizzato con un programma preciso e comprende diversi servizi e attività pensati per offrire ai nostri ospiti un’esperienza piacevole e completa. Per quanto riguarda l’aperitivo, ci dispiace che non sia stato di tuo gradimento. Prestiamo attenzione alla qualità e alla freschezza dei prodotti che vengono serviti e, se hai riscontrato qualcosa che non rispettava i nostri standard, sarebbe stato importante segnalarlo direttamente al nostro staff, che avrebbe potuto verificare e intervenire immediatamente. Rispettiamo naturalmente il tuo giudizio, ma riteniamo che il confronto con tour più economici non sia di per sé indicativo della qualità o del valore dell’esperienza, poiché servizi, durata, organizzazione e modalità possono essere differenti. Prendiamo comunque il tuo feedback come uno spunto per continuare a migliorare e ci auguriamo di poter accoglierti nuovamente per offrirti un’esperienza più in linea con le tue aspettative. Grazie ancora per averci scelto. Cordiali saluti Andrea da Boat Experience Taormina