Basílica de San Pedro & Opcional : Museos Vaticanos o Desayuno

Dear Customer, We are truly sorry to hear that the tour did not fully meet your expectations. We would like to clarify that the inclusions of the package are always clearly specified on our booking platforms. Depending on the package selected, these include: Accompanied Reserved Entrance to St. Peter’s Basilica St. Peter’s Basilica Audioguide App Michelangelo’s Pietà and the Papal Tombs Climb to St. Peter’s Dome with elevator ticket Ancient Rome Multimedia Video, available at our Touristation office in Piazza Ara Coeli, on any day and at any time 8for a value of 15€) Any additional options specifically selected at the time of booking. Please note that the package does not include a private or dedicated guide unless this option is specifically selected when booking. Regarding the meeting point, we sincerely apologize for the inconvenience. The meeting point was changed recently and, although we promptly informed all our partners and asked them to update the information provided to customers, unfortunately not all of them were able to align their communications immediately. We understand how confusing this may have been and sincerely regret any inconvenience caused. We hope to have the pleasure of welcoming you back to Rome and to have the opportunity to assist you better on your next visit. Kind regards, Touristation Customer Service

Dear Customer, We are truly sorry to read that your experience did not meet your expectations and, in particular, that the ticket redemption process caused you frustration and inconvenience. We would like to clarify that the “skip the line” service refers to the reserved entrance procedure and does not exempt visitors from the mandatory security checks required at the entrance to the Vatican Museums and St. Peter’s Basilica. These security controls are imposed by the authorities and apply to all visitors, including those holding reserved or skip-the-line tickets. Unfortunately, the security queue cannot be bypassed and waiting times may vary depending on the number of visitors and the security procedures in place. Regarding the voucher redemption, we understand your frustration. The voucher is provided with the instructions necessary to collect the actual entrance tickets from our staff before proceeding to the attraction. We sincerely apologize if the information provided to you was unclear or if it resulted in difficulties locating our representative. We would also like to point out that the meeting point information was recently changed. Although we promptly informed all our partners and requested that they update the information provided to customers, unfortunately not all communications were immediately aligned. We regret that this resulted in additional difficulties for you. For packages including both St. Peter’s Basilica and the Vatican Museums and Sistine Chapel, the services may require different procedures and meeting points, which are indicated in the booking information and voucher. We are sorry if this distinction was not sufficiently clear in your case. We take your comments very seriously. Your feedback regarding the wording of the “skip the line” service and the ticket redemption procedure is particularly valuable, and we will share it with our team and partners to improve the clarity of the information provided and make the experience as smooth as possible for our customers. We sincerely regret that what should have been a pleasant visit to Rome instead became a stressful experience. We hope to have the opportunity to welcome you back to Rome and provide you with a much better experience next time. Kind regards, Touristation Customer Service

Dear Customer, Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us. We look forward to welcoming you again soon! Best regards, Touristation Customer Service

Dear Customer, Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us. We look forward to welcoming you again soon! Best regards, Touristation Customer Service

Dear Customer, We are truly sorry to read about your experience. Providing our customers with a positive and memorable experience is our highest priority, and it is certainly not our standard to respond dismissively or fail to address any shortcomings on our part. Unfortunately, because your review is anonymous, we are unable to identify your booking or verify what happened. We would genuinely like the opportunity to investigate your case and assist you in finding a solution. Please contact us at info@touristation.it with your booking details. Our Customer Service team will review your case promptly and do everything possible to clarify the situation and address your concerns. We would also like to point out that describing our company as a "scam" is a very serious allegation that we believe is inappropriate and damaging to our reputation. As we have not had the opportunity to communicate with you directly or verify the facts surrounding your experience, we respectfully ask that such conclusions not be drawn before allowing us to investigate the matter. We look forward to hearing from you and hope to have the opportunity to resolve this issue. Kind regards, Touristation Customer Service

Prezado Cliente, Lamentamos sinceramente saber que a sua experiência não correspondeu às suas expectativas. Nossa maior prioridade é proporcionar uma experiência positiva a todos os nossos clientes, e certamente não faz parte da nossa forma de trabalhar responder de maneira indiferente ou deixar de assumir eventuais falhas. Sempre que recebemos uma reclamação, fazemos o possível para analisá-la cuidadosamente e encontrar a solução mais adequada. Infelizmente, como a sua avaliação é anônima, não conseguimos identificar a sua reserva nem verificar o que aconteceu. Gostaríamos muito de analisar o seu caso com mais detalhes. Pedimos, por gentileza, que nos envie um e-mail para info@touristation.it, informando a referência da sua reserva e todos os detalhes que considerar úteis. Nossa equipe de Atendimento ao Cliente terá o maior prazer em analisar a situação e acompanhá-la até encontrarmos uma solução. Aguardamos o seu contato e esperamos ter a oportunidade de recuperar a sua confiança em nossos serviços. Atenciosamente, Equipe de Atendimento ao Cliente – Touristation