Santa Sofía Evite colas Entrada con audioguía

Dear Guest, To set the record straight: the pricing you have stated is simply inaccurate and does not reflect our listed ticket prices. Furthermore, regarding access: per the official regulations of Hagia Sophia, foreign visitors are only granted access to the visitor gallery (upper balcony) area. This policy applies to all tourists worldwide, regardless of where or how the ticket is purchased. All inclusions, pricing, and official access rules are completely transparent and clearly stated prior to booking. Leaving an inaccurate review based on false pricing details and official venue regulations beyond any agency's control is both misleading and unfair.

Dear Frederik, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your visit to Istanbul and Hagia Sophia did not meet your expectations, especially since you were traveling with your family and a baby. We would like to clarify a few points to provide better context regarding your experience: Prayer Time Closures & Regulations: As Hagia Sophia is an active mosque, the visiting hours and entry restrictions during prayer times are strictly regulated by the local authorities, which can sometimes lead to unexpected waiting times. Dress Code & Security: The dress code enforcement and security checks at the entrance are managed entirely by the official mosque staff. Unfortunately, as third-party ticket and audio guide providers, we have no authority over their strict entry criteria or the requirement to purchase additional clothing covers. Stroller Accessibility: Due to the historical nature and preservation rules of the monument, storage areas are unfortunately limited, which is why strollers often need to be kept with the visitors. That being used, we deeply regret that our on-site staff outside appeared unhelpful or hostile. This does not reflect our standards of hospitality. We are immediately addresses this feedback with our field team to ensure a more welcoming and supportive guidance for families traveling with children. We value your feedback as it helps us improve our product descriptions and better inform future travelers about what to expect on-site. If you would like to discuss this further, please feel free to reach out to us directly.

Dear Visitor, Thank you for your feedback. We understand your frustration regarding the restricted areas and pricing. Please kindly note that the entry fees, restoration works, and visiting policies (such as the closure of the ground floor to non-worshippers) are determined and managed exclusively by the official government authorities, not by third-party ticket providers. Our service focuses on providing seamless ticket access and audio guide support to help you navigate the open gallery sections. We appreciate your understanding and will use your review to ensure our product descriptions remain as clear as possible. Best regards,