Roma : Castel Sant’Angelo Evite colas

Français (lingua originale della recensione) Merci d'avoir partagé votre expérience et d'avoir apprécié votre visite au Château Saint-Ange. Nous sommes désolés que le retrait des billets dans notre agence vous ait semblé peu pratique. Nous avons choisi cette procédure car, étant présents sur place, nous pouvons offrir une assistance directe et informer rapidement nos visiteurs de tout changement opérationnel, comme une modification du point d'entrée ou d'autres procédures d'accès qui ne sont souvent pas connues des touristes et qui peuvent leur causer des désagréments. Notre objectif est de rendre le début de votre visite aussi simple et agréable que possible. Nous vous remercions encore pour votre retour, qui nous aide à améliorer continuellement la qualité de notre service. Cordialement, Gyash Tours

Thank you very much for sharing your experience! We are delighted that your visit to Castel Sant’Angelo left you with such a positive memory. We hope to have the pleasure of welcoming you back to Rome to discover even more of the city's wonders. Kind regards, Gyash Tours

Dear Customer, Thank you for your feedback. We are sorry to read that your experience did not meet your expectations. However, we would like to kindly clarify that the service purchased with us was not a guided tour, but admission tickets for Castel Sant’Angelo. For this product, the service includes ticket delivery and access to the site, not a guided visit or continuous assistance during the activity. We are also sorry for the confusion regarding the meeting point. Our instructions are provided in advance to help customers collect their tickets correctly, but we understand that, especially in a busy city like Rome, finding the meeting point can sometimes be stressful. Regarding the reference to the Colosseum, we believe there may have been a misunderstanding, as this review appears to refer to a different location or activity. We remain available for any clarification and will take your comments into consideration to improve the clarity of our communication. Kind regards, Gyash Tours

Dear Guest, thank you for sharing your feedback. We are happy to hear that you enjoyed the view and the museum. We understand that collecting the paper ticket before going to Castel Sant’Angelo may feel less convenient than receiving a ticket by email. However, this procedure was introduced because many guests previously had difficulties finding the correct entrance or got lost around Rome before the visit. By asking guests to collect the ticket at our office in Vicolo del Farinone 23, we can provide the correct information, directions, and assistance before they reach the site, helping them avoid confusion and delays. We appreciate your feedback and will continue working to make the process as smooth and clear as possible for future guests. Kind regards, Gyash Tours

Thank you for sharing your experience with us. We are truly delighted to know that our service met your expectations. If you wish, you can continue to follow us at www.gyashtours.com , where you will find new experiences and destinations to explore. We would be pleased to assist you again on your next visit to Rome, as well as your friends’ or family members’ trips, whether booking directly through our website or via platforms such as Viator or GetYourGuide. Stay connected for more updates and upcoming experiences. Warm regards, Gyash Tours Staff

Dear customer, thank you for taking the time to share your experience. With regard to ticket delivery, all communication to guests is sent to the e-mail addresses provided directly by the booking platforms (such as Viator, GetYourGuide and similar). For each booking, where applicable, we use the e-mail address transmitted to us by the system to send the ticket and the relevant instructions; unfortunately, we do not have the technical possibility to check individually whether every message is successfully delivered or whether it ends up, for example, in the spam folder. We will report this type of issue to the platforms where our services are listed, so that we can work together on possible solutions to reduce the risk of important information not reaching guests. As for refunds or any financial requests, these are handled directly by the portal through which the reservation was made (for example Viator). Our role is to reconstruct the booking and provide the platform with all the necessary information whenever a customer submits a claim. If you wish, you can contact us for any further clarification. Kind regards, Gyash srls

Cher/Chère client(e), nous vous remercions pour votre commentaire. Nous sommes ravis que vous ayez apprécié la visite ainsi que la vue depuis la terrasse. Nous vous invitons à visiter notre site gyashtours.com, où vous trouverez d’autres expériences et visites. Cordialement, Gyash srls