¡Navegando en Isla Contoy e Isla Mujeres! Snorkel en Arrecife Ixlache

This did not meet anywhere near the expectations. This was not sailing. The music was being blasted way too loud the entire boat ride, there was never any mention of how long arrival would take to the islands and this was mostly a boat ride. The stop at Isla Mujeres was nearly pointless as it was not enough time to shop, as was told we could do. Isla Contoy was beautiful and the food service was good, but the total trip itself was less than enjoyable.

One bright star for the beautiful Isla Contoy and the authentic food that was served on the island. We traveled with a group of 19 people and I have to say....every single one of us was disappointed by the communication of this tour. It started with how long this tour would actually take and the fact that we booked with a company called New Choice Travel, but we were picked up & guided by Contoy Adventures. This was advertised as a smooth sailing adventure and it was more like a long, noisy & uncomfortable transport to the Isles. The guide spoke almost the entire time and we couldn't make out most of what was expressed - the sound system was competing with the ocean waves and the majority of what was spoken was in Spanish. The one tiny bathroom was beyond disgusting with no soap or water available. Our first stop in Isla Mujeres was rushed and chaotic for our large group. We had under an hour to walk to the beach, grab a quick drink and walk back. 19 out of 19 people found it miserable and exhausting. The saving grace of this boat ride was the beautiful Isla Contoy and the authentic food that was served on the island. The distance between islands is 30 km and then another 30 km back to the dock in Punta Sam. I had sent a private email several days prior asking about the return time and got a timely response from Eduardo Hau over at New World Travel that stated; "drop off at the hotel is around 5:00 pm depending on the traffic". Not even close. We had a birthday dinner reservation that was missed and we were left trying to get a very large group moved around on short notice. The short story here is that we spent over $3000 for a mediocre tour and we are not happy. We did our research and booked a tour with New Choice Travel which has a 5-star rating. The actual tour company is Contoy Adventures - who is clearly not a 5-star company. The name Contoy Adventures doesn’t show up on any of our reservations or emailed literature. We feel duped. We asked for a refund and we were denied.

The crew was amazing , they took great care of all of us and made sure we were safe at all times. Well organized and detailed oriented. We will be back

We had an amazing time in this tour, the tour company was very organized, we were picked up in playa del carmen and dropped off in the same location. The trip to isla Mujeres and isla Contoy were amazing, the snorkeling was great and got to see some reef sharks, Manta Ray's, alot of turtles and fish. The lunch in isla Contoy was really good. The staff was amazing they went out of their way to make sure we all had a safe and great time. I would recommend this tour for anyone who is looking to get out of the city and enjoy the beauty of Quintana Roo. We had to kids below 8 years and they had a blast as well. I will surely use them the next time I'm here again.