Museos Vaticanos y Capilla Sixtina Visita guiada sin colas

Viator and the Tour operator let us book tickets on All Saints’ Day through the Viator system, which meant the museums were closed. Thankfully the tour operator called and rearranged for the Saturday, but this meant we missed the Colloseum tour that I’d already pre-booked for that time. Viator customer service we extremely unhelpful. We lost the money on that tour because it was in the cancellation period. I can only give booking with Viator a poor review for this reason. Our priority was to see the Sistine chapel, which was a lifetime aim of my husband, so I had to make a choice in the short time we had in Rome. I would never book through Viator again. This was a VERY busy Saturday so it was worth it to skip the huge queues. The Vatican and its museums are something to behold and our tour guide was very knowledgeable. The tour operator themselves were helpful, very practiced and got us all in very efficiently. It was a shame to not spend a little longer in the Sistine, it was more than we had expected and it is what we went for.

The end. ; couldn’t understand the tour guide . He was knowledgeable; We paid for a tour of the basilica and our guide left us there on our own . We didnt get what we paid for or promise We asked Viator for a refund but to no avail Viator does not live up to their product. The tour was overpriced. The group size should be smaller

The best part of the tour was that we could skip the big queues and get right in. Unfortunately we found it very hard to hear and understand the guide. The sound kept on cutting on and off and the tour guide spoke very quickly and was hard to understand. We were disappointed as we felt we did not learn anything throughout the tour and would have preferred to walk round ourselves.

Lasi minute booking. My friend also did a.last minutes booking. She booked through Viator as.well, same cost, she had over an hour of extra guide time. Not sure why the time with a guide was short for me. We paid a premium because it was a last minute booking. I just got about half of the time with a guide then my friend. We paid about the same price. Disappointed

You cancelled our excursion with less than 4 hours advance notice, and in a way that we didn't learn of until we showed up expecting to meet the tour guide. The explanation was that ths tour was scheduled due to a systems error for a date the Vatican wasn't open due to a scheduled August holiday. We could not reschedule, given preexisting travel commitments.

Our tour was cancelled because it was a holiday which Viator should have known a month before when we purchased the tickets. The Rome tour operator switched us last minute to an inferior tour of less duration and no visit to the basilica. A tour they sell for 80 euros we paid 165 for . There was no skip the line or expedited entrance , just utter chaos . I would avoid this Viator tour for Guided tour for Vatican Museums, Sistine Chapel and St. Peter’s Basilica , at all cost !!! Also avoid Go Ticket and Tour the tour operator for Viator. Despite complaints and a promise to resolve issue nothing has been done . They just kick the can down the road .

Definitely worth while to skip the line! Those lines were extremely busy and long! Per our experience definitely try using restroom prior to your visit!

Great, reliable service Customer service and the tour guide was awesome Highly recommend them There are organised scammers in Italy, especially at colosseum operating with known links to tourist information centre, police and security. Be ware of those scammers as we had a bad experience Contact these guys, they look after you well.

The tour didn't happen. No guide met us after we travelled and waited to go to the vatican only to find out it was closed. I want a full refund 😕 not happy we got booked on a day it was closed. We missed out on an opertunity to see this. Not happy at all.

Tour was the worst I ever had experienced. The agent ended the tour after Vatican Muesum and Sistine Chapel. No tour was done for st Peter Basilica. When I approached tour guide he was not helping and asked to contact Viator for refund, which later he denied when Viator support contacted him. Total scam. I'll definitely not use the service nor recommend it to any one.