Museo de la isla de Robben

The ferry was late be 40 minutes to start with. The tour felt rushed although informative.The ferry broke down half way back to Cape Town, we where floating round the ocean for a couple of hours until the tug boat had to come and get us, we where then ushered into the auditorium to be addressed by management to advise we will get a full refund. We missed our flights. We have not received any refund! Suggest don’t have anything on that evening or travel that day!!

First, the tour itself is well worth it, so definitely go. The problem was that there was no record of my tickets and all I had was a voucher from Viator that needed to be redeemed for tickets. The location Viator sent me to in order to redeem didn't exist, the meeting location was also incorrect, and no one answered when I called the phone number of the tour operator (and name of operator wasn't provided by Viator). When someone finally answered, only 15 minutes before ferry took off, they didn't have any reservation for me and nothing from Viator. It wasn't possible to buy tickets at the museum because they were sold out. Fortunately, there were a couple of open seats on the ferry (guess why) so I was able to buy them and go on the tour (which again, I would recommend). I will note that Viator refunded my money after I contacted them.

To book your ticket you need proof of ID for each Passenger. Take the 9AM ferry tour On arrival you are ushered to one of the many busses. Your guide in board is an ex inmate, we had a great one who spent 5 years in the prison, very effected by his experience, sometimes giving to much info of his experience. The bus takes you to the east side of the island stopping several times while he gives his experiences, guides are on 3 month contracts which may or may not be extended. Finally we got off the bus for 4 minutes to take a toilet break or go to the canteen or souvenir shop, back on the bus off the the main goal. Finally off the bus , a new guide & an informative tour of the Jail. It was interesting, BUT would have liked to walk around the other buildings & see the other side of the island & smaller Jail

-Suck! Badly organized! Very exhausting! Delay , we waited 45 min standing ... very tumultuous crossing etc... I do not recommend! People were vomiting....

What miserable management of an exceptional place of memory Nothing in this site is handled correctly , it is a scandal The boat is 45 minutes late The buses are 25 years old and the doors hold with pieces of string. The guides are incomprehensible because they have lost half their teeth and their speech is irrelevant. The canteen looks like nothing. No emphasis on Nelson Mandela or his message. Visit not to be avoided until the management of this place which could be beautiful is profoundly changed.

The perspective of former prisoners, currently the tour guides, enables you to appreciate the injustice of Apartheid system and how many suffered to right that wrong. Quite moving to visit the place where Nelson Mandela was kept for so many years.

Well preserved buildings and good presentation of life undey Apartheid prison for political prisoners. Mandela was imprisoned here. Worth a visit.

We had really high hopes about visiting the island but were disappointed. We were about 40 minutes setting off and it takes an hour to get there. You then board a bus (too many people, several people standing and blocking the view) even though it was only October and not high season. I'd hate to be there in summer. And then you are driven around parts of the island. The guides was good but there was no mention of what the rest of the island is used for, it is difficult to see what he is pointing out and impossible to take photos. Then you go to visit the prison. We did this part of the tour with someone who had been incarcerated on the island for 10 years and it was clearly still very emotional and difficult for him. The tour ultimately took longer than planned, we missed our ferry back and had to take a later one. It would be better if there were more panels that people who didn't speak English could photo and translate later.

I booked a Robben Island Museum tour for August. However, a few days before the tour I was informed that it was canceled due to poor weather. It was rescheduled to August 14. Then, before the tour, I was informed that it was canceled again and I had the option to reschedule or request a refund. I was leaving Cape Town the day after so I couldn't reschedule, hence I asked for a refund. They never replied to my email! I contacted the museum a few times to ask for my refund status to no avail. I'm appalled at the operations of this place. It's such a shame for a place that is supposed to honor Nelson Mandela. What a rip-off!

Traveled with a group of 30 from the US and was denied boarding due to overselling of tickets and one ferry being broken. Was told that there would be no refunds but could reschedule for the next available date - August 20th! It is AUGUST 12th!!! We leave Cape Town in 2 days. Also, I would like to note that our tour guide mentioned to us that they tend to oversell quite a bit and just the day prior only half of his group was able to board the ferry to go to Robben Island, whilst the rest was in the oversold group - even though he purchased all of the tickets on the same day. So, this is proof that it happens often. I am so disappointed. This is an integral historic part of Cape Town that we all were so looking forward to seeing.