Mega Combo,Zipline,WaterSlide,mudbath,hotsprings,cultural tour.

Thank you so much for your kind comment about us; it was a pleasure serving you.Pura vida

Thank you very much for your comment, we appreciate it very much, We are very happy that you enjoyed all the activities and that our guide Mainor provided excellent service.

Hello, good evening, unfortunately you booked from a place that is not on the pick-up list. When that happens, we try to communicate with the clients to organize the pick-up from the place where they are staying, but when I spoke to that person, Jullisa C, she was with a quite arrogant attitude about the explanation about the way of the pick-up because it is not on the list that is already established and what she asked us is how far Tamarindo was from the volcano where they were located, which was given in an estimated time that is around 2 hours, unfortunately many people are only guided to go to Tamarindo by its nightlife, parties and of course the beach for surfing, but they do not notice that to tour all the activities are between 2 to 3:30 hours and that person asked them To the others, who I imagine were you, the distance was too much and you no longer wanted to go, so I told you that due to cancellation policies, they should make the cancellation request with Viator and that's how it was that same night I received the cancellation request by email. of their respective reservations, which I gave them to accept, it is illogical that I would pick them up the next day if you yourself requested the cancellation by phone and then in writing through viator and both viator and my company are serious companies that follow the processes and policies that are in the reservations, unfortunately you booked late, they made us rush to organize everything for you and in the end because they didn't think it was the distance, they decided to cancel on my part and both returns were accepted and for 50% because you have to make transportation reservations, guide among other things, but I invite you to read all my comments, all people are very satisfied with my services, unfortunately I have 2 bad comments from people who did not even do the activity for their own reasons you and your friend jullisa and many good ones comments from people who have done the activity and were very happy, thank you very much all the comments are well received since we learn from them how to improve to avoid these situations, Pura Vida lifestyle nice night!!

Hello, good morning, I'm sorry to hear that but that area of ​​Tamarindo is very touristy with many parties, it is also home to many small accommodations like Airbnb and we cannot have all the places on the list, however we try to coordinate the pick-up with the clients either via mail or telephone since many of these places are difficult to access either because of the streets that are too small for the van or because they have a security guard and access needs to be coordinated and another thing is that most activities are very far from Tamarindo between 2 hours to 4 hours of travel, I do remember that when we spoke on the phone you did not listen to me very well or understand me very well but I remember that when you asked me how long it would take you said that it was very long and that you wanted to cancel as your reservation was Last minute for the next day, what I recommended was that he contact Viator customer service to process the reservation because I don't like to be the one who cancels reservations, in fact in more than 4 years of working With Viator I have only canceled one reservation because it is in another province very far away, more than 6 hours away, but it is important that you also say that you have already been given a full refund for that reservation. The house's apologies but we are already working on improve the information so that if your lodging place is not on the list, help us with the exact location through GPS,

How happy to know that you enjoyed the mega combo tour, it is a very nice tour because everything is do it in one place on the slopes of the Rincon de la Vieja volcano.

Thank you very much for your nice comment, for us it is very important that you enjoyed all the activities, of course I remember that you overcame your fears with a little of our help, and in the end you enjoyed it a lot, thank you very much for trusting and taking the tours with us Greetings, I hope we meet again.Rosbin

Thank you very much, I am very glad that you enjoyed this activity, it is one of my favorites since in the same day we have the opportunity to do many fun, adrenaline and educational activities, and of course wildlife and good typical Costa Rican food!!

hello my name is Rosbin from sevensensecostarica, thank you very much from me and from mainor, of course we remember your family of 6 people, mainor told me that you really enjoyed all the activities of this mega combo, in the rincón de la vieja volcano, Pura Vida.

Hello, I am Rosbin and owner of sevensensecostarica, I was the guide who went with you to that activity. It is remembered that when they asked me about viator how the activities were many days before doing them, I explained to them that the walking was of a medium-high intensity for about your knee problem and your answer was that you could do it and unfortunately when you got to the place, many of the activities that you did not want to do were your decision, like the horses because you were scared, you only got on, you took a photo in the horses, the same thing happens when doing the zipline he was scared and he did not want to do it. I also remember that of the 7 cables that are there we offered him to do the last 2 and when you arrived you treated the guide of the place and me badly because it was not that what you expected they were very high I said let's do the same in Costa Rica we have hundreds of ziplining of all kinds of sizes throughout the country and those from there are made from children over 3 years old to older adults, also the slide there you did not want to do it where most of the time the clients even repeat it, after the matter of the waterfall, it is that in costa rica we have hundreds of waterfalls and that one that is there is not small as you say, and I remember that You already asked when we were there about another waterfall that is in another area of ​​the volcano where there are more than 15 waterfalls. The tour that I work is the sector of the volcano called Buena Vista or Mega Combo and the waterfall that you already asked when we were there. It is in another place called hacienda guachipelin tour that I do not work, so my recommendation to you was to ask and inform yourself well before booking. It also surprises me that you say that you are a travel agent, I have very clear information about what I know you are going to do in that activity, unfortunately I think that you took the wrong tour, but despite all your indisposition I was very professional and patient with you, thank God I know that my clients always leave very happy with the activities, you can see it in all the comments that they leave me, but I also know that there are all kinds of people in this world, I know that as always I did my best work, unfortunately you think not, I respect your thinking, God bless you a lot, because I sleep Don't worry, because I know that I always give my best, Pura Vida. Rosbin Jimenez owner of sevensensecostarica