MALPENSA - MILANO traslado al aeropuerto con Van de lujo privado

Dear Ms. Jaclyn Vazquez, We strongly reject this misleading version of events. The facts are clear, documented, and supported by the vehicle’s GPS records, flight tracking data, WhatsApp messages, and communications with the driver. Your flight was scheduled to arrive at 12:05 p.m. and actually landed at 12:59 p.m. We were fully aware of the delay because, as clearly stated in our terms and conditions, we monitor every flight online and calculate the complimentary waiting time from the actual landing time—not from the scheduled arrival time. Our service includes 60 minutes of free waiting after the aircraft lands. After that period, the customer may either pay the additional waiting charge or the driver is entitled to leave. No professional transport company can reasonably be expected to keep a luxury vehicle and a licensed driver waiting for two, three, or four hours without compensation. The vehicle and driver have operating costs, and extended waiting may also cause the company to lose subsequent bookings. Despite this, our driver remained at Malpensa Airport until 3:41 p.m.—a total of 2 hours and 42 minutes after your flight landed. Therefore, the complimentary waiting time expired at 1:59 p.m., and almost two additional hours should have been charged. As a gesture of goodwill, we requested payment for only one additional hour, not two. You were informed in advance that the driver would continue waiting subject to the additional charge. Nevertheless, you refused to pay the driver, placing him in an extremely uncomfortable situation because he understandably wished to avoid an argument at the airport. You then also refused to pay the company through the secure payment link that we sent you. The fact that the driver remained polite and completed the transfer does not mean that the additional waiting time was free. It means that he behaved professionally despite being placed in a difficult position. Describing our legitimate request for payment as an attempt to “charge more through WhatsApp” is therefore completely inaccurate. We did not invent an unexpected fee: we simply applied the waiting-time conditions included in the booking contract, and even reduced the amount that was actually due. Frankly, it would have been easier and more commercially sensible for the driver to leave after the agreed 60-minute waiting period, leaving you to arrange and pay for another vehicle. Instead, we chose to assist you and ensure that you reached Milan safely. Receiving this review after providing almost three hours of airport attendance, while the agreed extra charge remains unpaid, shows a serious lack of respect for our driver, his time, and his work. We welcome honest criticism, but we cannot accept a review that omits the documented timeline and portrays a contractual charge as improper conduct. The records speak for themselves: Flight landed: 12:59 p.m. Complimentary waiting expired: 1:59 p.m. Passengers met and service continued: 3:41 p.m. Total waiting time after landing: 2 hours and 42 minutes. Extra waiting requested: only one hour. Future customers can therefore judge for themselves whether our request was unreasonable—or whether our company and driver demonstrated exceptional patience and professionalism. PLEASE NOTE THAT YOU NEVER PAYD EXTRA !!! STILL PENDING

Thank you so much for your beautiful review. Reading your words truly makes us happy, because this is exactly what we try to offer every day: not just a transfer, but a comfortable, welcoming, and pleasant experience from the first moment to the last. At Addaemotion, we believe that the small details make the biggest difference: a clean and comfortable vehicle, punctuality, kindness, professionalism, and above all the attention to each guest’s different needs. Every client is different, every journey is different, and we always try to make people feel cared for, relaxed, and in good hands. A very special thank you also goes to our drivers, because so much of this result is thanks to them. Their professionalism, courtesy, positive attitude, and human touch are what truly make the difference during each journey. Thank you again for your trust and for recommending us. It will be a real pleasure to welcome you on board again in the future.

Thank you so much for your wonderful review! We are delighted to hear that your driver was patient, professional, and attentive throughout your journey, ensuring a safe and comfortable transfer while also sharing some useful local information. We truly appreciate your kind words and hope to welcome you again on your next visit. A great journey begins with feeling welcomed from the very first moment.

Thank you for your wonderful review! Traveling with a baby should be stress-free, and we're delighted to hear that every detail of your journey met your expectations. From the punctual arrival of your driver to the correctly installed baby seat prepared in advance, our goal is to ensure that families can travel with complete peace of mind from the very first moment. We believe that safety, comfort, and attention to detail make all the difference when little ones are involved. Knowing that you enjoyed a smooth ride and a seamless door-to-door experience is the greatest reward for our team. We look forward to welcoming your family again on your next trip to Milan!

Dear Elizabeth, Thank you so much for your wonderful review and for taking the time to share your experience with Adda Emotion. It was truly a pleasure assisting you with your transfer from Milan Malpensa Airport to your hotel. We are delighted to hear that you appreciated the communication, comfort, and professionalism throughout the service. Your kind words mean a lot to us. We will also be very happy to share your compliments with Goksun — he will be thrilled to know he helped make your journey enjoyable. Thank you again for your trust and recommendation. We hope to welcome you back to Italy again in the future! Warm regards,

Thank you sincerely for your wonderful review and for trusting Adda Emotion during your time in Milan. We are delighted to hear that every transfer — from the train station to the airport journeys — was smooth, comfortable, and stress-free for you. Your kind words about Fabrizio and Matteo will mean a great deal to them, and we are especially pleased that you appreciated the punctuality, communication, and care provided throughout your experience. We believe that exceptional service is not measured only by the destination reached, but by the confidence and comfort felt along the way. Thank you again for your trust, and we truly look forward to welcoming you back on your next visit to Italy.

thanks . we hope to see you again soon in italy

and you are a very good client!! thanks

La vostra fiducia è la nostra più grande soddisfazione

thanks to you see you soon