Múnich: Reserva de mesa para almuerzo/cena en la Oktoberfest. Gran carpa de cerveza.

Thank you very much for taking the time to share such a detailed and thoughtful review. We truly appreciate your balanced perspective and are glad you enjoyed the authentic Oktoberfest atmosphere exactly as it is meant to be experienced. It’s great to hear that the organization, meeting point, guide, and table reservation all met your expectations and contributed to a fantastic evening. We’re especially pleased that you felt the experience was worth the price and true to the spirit of the world’s largest folk festival. We would be happy to welcome you again in the future.

Vielen Dank für Ihr Feedback. Bitte beachten Sie, dass eine Hotelabholung in unserem Angebot nicht enthalten ist – dies ist auch eindeutig in der Tourbeschreibung angegeben. Der Treffpunkt befindet sich in unserem Souvenirgeschäft in der Nähe des Festgeländes, wo der Check-in und die Koordination stattfinden. Die angegebene Wartezeit von 2,5 Stunden entspricht nicht den Tatsachen. Unsere Gäste treffen sich etwa eine Stunde vor Beginn der Tischreservierung, um einen reibungslosen Ablauf und pünktlichen Einlass ins Zelt zu gewährleisten. Wenn Sie deutlich früher eingetroffen sind, liegt das leider außerhalb unseres Einflussbereichs. Bezüglich des Preises: Wir bieten auch günstigere Mittagsreservierungen an, für Gäste, die eine preiswertere Option bevorzugen. Wir hoffen, dass Sie dennoch die besondere Atmosphäre und das einmalige Erlebnis des Oktoberfests genießen konnten.

Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr, dass alles reibungslos geklappt hat und wir trotz Ihrer Verspätung eine flexible Lösung finden konnten. Schön, dass Sie das Erlebnis genossen haben. Wir würden uns freuen, Sie wieder begrüßen zu dürfen.

Thank you for your feedback. Each guest received two beer vouchers and one voucher for half a roast chicken – this is the standard arrangement and clearly stated in our offer. If you choose different or more expensive dishes inside the tent, the prices are clearly shown on the menu, and the difference must be paid directly to the waiter. Please note that the prices are not set by us but exclusively by the respective beer tent. The voucher system is the standard procedure at Oktoberfest and is applied by all tents in the same way. Our guide was on site long enough and available for any questions or assistance. Considering that all services included in the offer were fully provided, describing this experience as a “rip-off” seems unfair in light of the actual circumstances. We still hope you were able to enjoy the unique Oktoberfest atmosphere.

The Oktoberfest is a mass event – it is the largest folk festival in the world, where very large crowds come together. We provided you with everything included: reserved seats, meal vouchers, and a guide. Therefore, we would like to understand exactly what the problem was. Only with specific feedback can we learn from your experience and improve our service in the future. If your concern was about the seating: each table in the beer tent is set up for 10 people. When guests of different sizes share a table, it can sometimes feel a bit tight. However, this seating arrangement is determined by the tent operator and is not something we can influence. When you Fly and you have the same problem, what will you than do?

Thank you so much for your wonderful feedback! 😊 We place great value on quality and excellent service, and it’s great to hear that you felt comfortable. We would love to welcome you back again soon! 🍷✨

I don’t quite understand your dissatisfaction, as you received seats together. Your frustration seems to stem only from wanting to sit down in front of the music band instead of taking the safer seats upstairs. It would have been irresponsible to place the children there.

Thank you for your feedback. We're sorry that you didn’t receive the message with the updated meeting time, while the rest of the group did. We understand that this was frustrating and led to confusion. However, we want to emphasize that this isn't just a typical restaurant visit—this is the largest folk festival in the world, with thousands of people attending. Being on time is crucial, as any delays can disrupt the entire schedule. That’s why it’s particularly frustrating for us when guests arrive late, which might explain the host's reaction. Still, we agree that his behavior was inappropriate, and we apologize for his rude attitude, which doesn’t align with our standards. We’re glad you were still able to enjoy the Oktoberfest event after the rocky start, and we will make sure to improve our communication process to avoid such issues in the future.

Ihre Bewertung ist leider weder sinnvoll noch hilfreich. Sie sind offensichtlich nur über den Preis verärgert – doch niemand hat Sie gezwungen, dieses Event zu buchen. Der Preis war Ihnen im Voraus bekannt, und während des Oktoberfests ist es äußerst schwierig, Plätze zu bekommen. Warum haben Sie nicht selbst gebucht, wenn Sie mit den Konditionen nicht einverstanden waren? Sie haben alle erforderlichen Unterlagen erhalten – andernfalls hätten Sie gar nicht am Event teilnehmen können. Jeder Gast bekommt zwei Maß Bier und ein halbes Hähnchen. Falls jemand zusätzlich Beilagen bestellt, sind diese nicht im Preis inbegriffen und müssen separat bezahlt werden. Ihr Ärger scheint also nicht auf einem echten Problem zu basieren, sondern lediglich auf falschen Erwartungen.

Thank you for your review. We are sorry to hear that you were not satisfied with your experience, but we would like to clarify a few points: Our prices reflect the services we provide, including the reservation and additional benefits. There are also cheaper options available, such as midday seats, which might have better suited your preferences. Regarding the seating arrangements, it’s important to note that the rules set by the beer tents specify that seats left unoccupied for an extended period can be reassigned by the staff to other guests. This is not our policy, but rather a regulation from the tents to avoid empty seats. As for the time change: Since your reservation began at 4 PM, it was necessary to meet earlier to ensure everything ran smoothly. We informed you of this in advance. All other guests arrived at the meeting point on time, except for you. Regarding the accusation of fraud: Fraud would mean that you did not receive any services, which, according to our records, is not the case. You received all the services you paid for. If you were disappointed, we regret that, but disappointment is not the same as fraud. We appreciate your feedback and hope that in the future we can find an option that better meets your expectations.