I Love Rome : Tour en autobús abierto

Dear customer, Thank you for your lovely review! We’re delighted to hear that you enjoyed exploring Rome with us and found the audio guide both interesting and entertaining. We’ve recently invested in renewing and improving our audio guide, so it’s wonderful to know that our efforts are appreciated! We hope to welcome you back on board on your next visit to Rome! Best regards, I Love Rome Hop On Hop Off City Tour

Dear customer, Thank you so much for your wonderful review! We’re delighted to hear that your 9-year-old enjoyed our Kids English commentary and that it helped make the tour more fun and engaging for her. We’re especially happy that you chose I Love Rome for this reason! We hope to welcome you and your family back to Rome again soon. Best regards, I Love Rome Hop On Hop Off City Tour

Dear Kelly, thank you for your feedback. We would like to clarify that our open-top double-decker buses have an open upper deck and doors that open at each stop, so it is unfortunately not possible to maintain the same level of air conditioning as on a fully enclosed bus. Regarding the stops, all our buses follow the same route established by the Municipality of Rome, so they do not skip any of the scheduled stops. We are sorry if this gave you a different impression. We appreciate your feedback and hope to welcome you again in Rome. Best Regards I Love Rome Hop On Hop Off City Tour

Dear Customer, Thank you for your feedback. We are unsure why you were informed that the buses stopped running at 6:30 PM. Our service operates until approximately 8:30 PM, with the last full tour departure from Termini at 6:45 PM. We have no records of any operating day in which the service ended earlier than scheduled. It is possible that you arrived at one of the stops after the last bus had already passed following the final departure from Termini. We hope to have the opportunity to welcome you again in the future and provide you with the experience we always aim to offer. Kind regards, I Love Rome Hop On Hop Off City Tour

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Our buses are scheduled to run every 15 minutes; however, traffic conditions, road closures, demonstrations and other unforeseen events in Rome can unfortunately affect the regularity of the service. We would appreciate it if you could contact us at openbus@graylinerome.it with a few more details, such as the location, approximate time and a description of the person involved. This will allow us to investigate the matter internally, as this is certainly not the level of service we strive to provide. Regarding information about the stops, we provide route maps and stop details in our brochure and on our app, where you can also check the real-time location of the buses. We appreciate your feedback, as it helps us continue improving our service. Kind regards, I Love Rome Hop On Hop Off City Tour

Gentile cliente, Ci dispiace sapere che la sua esperienza non sia stata positiva. Naturalmente, se l'obiettivo è semplicemente spostarsi rapidamente da un punto all'altro della città, la metropolitana può rappresentare una soluzione più adatta. Il nostro servizio, invece, offre un'esperienza completamente diversa: permette di ammirare Roma dall'alto, lungo un percorso panoramico, all'aria aperta e con una prospettiva diversa sui suoi monumenti e sulle sue bellezze. Per quanto riguarda il personale, ci dispiace leggere il suo commento, perché teniamo molto alla qualità del servizio offerto. Se desidera raccontarci più precisamente cosa è accaduto e quale comportamento ha trovato inappropriato, saremo lieti di approfondire la sua segnalazione. Può scriverci all'indirizzo openbus@graylinerome.it. Ci auguriamo che, in futuro, possa scegliere il servizio più adatto alle sue aspettative. I Love Rome Hop On Hop Off City Tou

Estimado David, ¡Muchas gracias por compartir su experiencia! 😊 Nos alegra saber que disfrutó de su recorrido por Roma y que nuestro servicio le permitió acercarse cómodamente a los principales puntos turísticos de la ciudad. ¡Roma es realmente eterna y siempre tiene algo nuevo que descubrir! Esperamos volver a recibirle en una próxima visita. I Love Rome Hop On Hop Off City Tour

Dear customer, thank you for your review. We are pleased to hear that you had a good experience visiting Rome and found our open-top bus a good way to explore the city, especially during the hot weather. We are sorry that you found the bus not as clean as expected. Our buses are thoroughly cleaned every morning and evening. However, as our service operates continuously throughout the day, with passengers constantly boarding and leaving at every stop, it can unfortunately be difficult to maintain the same level of cleanliness at all times. Unfortunately, passengers also sometimes leave rubbish behind, despite the signs on board asking everyone to help keep the bus clean. We hope to welcome you again on board in the future for an even more enjoyable experience. I Love Rome Hop On Hop Off City Tour

Dear Customer, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify that the location of our stops is determined by the regulations established by the Municipality of Rome. Due to traffic restrictions, pedestrian areas, and limitations on vehicle access around some of the main monuments, it is not always possible for buses to stop directly in front of each attraction. The walking distances from our stops are indicated in our information materials, so passengers can plan their visit accordingly. We always recommend checking the stop locations and distances before starting the tour in order to choose the itinerary that best suits individual needs. Kind regards, I Love Rome Hop On Hop Off City Tour