Desde Split: visita guiada al Parque Nacional de los Lagos de Plitvice

Dear Nancy, We're delighted to hear that you had a fantastic experience with us! Thank you for your kind words and for acknowledging the efforts of our dedicated tour guide, Gabriella. We strive to provide memorable and comfortable trips, and we're thrilled that we succeeded in doing so for you. Your recommendation means a lot to us, and we can't wait to have you join us on another amazing journey soon! Warm regards, Booker Team

Dear Guest, Thank you for sharing your experience. We are sorry that your day at Plitvice Lakes did not meet your expectations. However, we feel it is important to clarify what actually happened, as the way this review describes the situation unfairly reflects on our guide and suggests that the missed parts of the route were caused by her timing or lack of attention. You booked a guided group tour. On a guided group tour, guests are expected to remain with and follow the guide throughout the itinerary. At the entrance, our guide explains the route, points out the location of the restrooms, and gives guests all the necessary information about the tour. In addition, on this particular tour, our guide created a WhatsApp group for the guests. The itinerary and important information were shared there again, and the guide remained available throughout the day so that guests could contact her during breaks or if they needed assistance or became separated from the group. We take the safety and wellbeing of our guests very seriously and always keep an eye on our group. The important point here is that you chose to separate from the group after the train ride without informing the guide at any point. When you later came to our agency, you specifically explained that you had separated from the group after the train ride. This was not a situation where the guide left you behind or where the group continued without you. The timing of the guide was therefore not the cause of the problem. The situation resulted from your decision to leave the group without informing the guide, and unfortunately this subsequently meant that you missed part of the planned route. As was also explained to you in person, we cannot consider this to be an error or negligence on the part of the agency or our guide. On a group tour, the entire group moves together according to a planned route and schedule. If a guest decides to move separately from the group, the guide cannot know where that guest is or whether they have intentionally chosen to take a different route unless the guest communicates this. It is also worth mentioning that our guide had a guest with a disability on the same tour that day, who was following an alternative, shorter route. Our guide successfully coordinated this situation while continuing to manage the rest of the group and the planned itinerary. Our guide puts genuine care, effort and love into every tour and every guest. She would never knowingly or carelessly leave someone behind. Her priority is always to make sure that the group is together, informed and safe. We are genuinely sorry that you missed parts of the park and some of the waterfalls you were looking forward to seeing. We understand that this was disappointing, especially after planning your trip for such a long time. However, we also believe it is important to distinguish between an unfortunate outcome and an error made by the tour operator. For future travels, if you prefer to move at your own pace, spend more time at particular locations, or have a more flexible itinerary, a private tour may be a better option. A private tour allows the itinerary and pace to be adjusted specifically to your preferences, whereas a group tour necessarily follows a shared schedule and route for all participants. We sincerely regret that your experience ended with disappointment, but we stand by our guide and the way the tour was conducted. Kind regards, Booker team

Dear David, We are happy to hear that you are satisfied with the tour and that you will take home some beautiful memories. Thank you for choosing us! Kind regards, Booker Team

Dear Sir/Madam, Thank you for trusting our agency! We are extremely proud to have great guides such as Sanja that always gives herbest! We are happy that you enjoyed the tour with her! We hope to see you on some of the other tours as well! Kind regards, Booker Team

Dear Sir/Madam, We're overjoyed to receive your amazing review! It's a pleasure to hear that our tour and the efforts of Sanja exceeded your expectations. We strive to provide outstanding experiences, and your kind words reinforce our commitment to quality service. Thank you for recommending our trip, and we can't wait to create more unforgettable memories with you on your next visit! Kind regards, Booker Team

Dear Sir/Madam, We are happy to hear that you are satisfied with the tour organization as well as the guidance of our dear Sanja. It pleases us to know that you will take home some beautiful memories. Thank you for choosing us! Kind regards, Booker Team

Dear Sir/Madam, We're delighted to hear that you had a fantastic experience with us! Thank you for your kind words and for acknowledging the efforts of our dedicated tour guide, Sanja. We strive to provide memorable and comfortable trips, and we're thrilled that we succeeded in doing so for you. Your recommendation means a lot to us, and we can't wait to have you join us on another amazing journey soon! Warm regards, Booker Team

Dear Sir/Madam, We are happy to hear that you are satisfied with the tour organization as well as the guidance of our dear Lovro. It pleases us to know that you will take home some beautiful memories. Thank you for choosing us! Kind regards, Booker Team