Florencia : Entradas a la Academia con Audioguía Opcional

We purchased the tour that included audio guides for the four of us. When we met up with the tour guide he let one of us scan a code for the audio on our phone and then took off. That left 3 of us without audio. The audio didn’t even cover most of the museum. The audio guide the museum sold was much more comprehensive. I sent a message to the tour guide but they never bothered to reply back. Total waste of money.

The directions were very unclear, and we walked around for an hour trying to find the correct spot to collect the tickets. Finally found someone to help us near the museum. We never did find the ticket location of Italy Pass Tours. Luckily someone was near the museum entrance to help us. The actual experience of the museum was wonderful! Highly recommend.

Tour operator validated a confirmed reservation, but there was in error in communication between Italy Pass (tour operator) and Viator. They would not honor our timed entry reservation on our last day in Florence. They did provide tickets for later that day, but we were already committed to another tour.

A little chaotic getting the tickets, but we did receive them. If you get the optional audio guide, be sure to get the ticket for that before entering.

Poorly organised. No clear instructions on how to collect ticket or what to do once it is collected. Some staff tell you to line up while others say you don’t have to. Not given any information on audio headsets for guided tour.

My husband and I did the tour with the audio and enjoyed it. We were able to go at our own pace. The pieces in this gallery were just stunning.

No tickets delivered to the company office near the Academy Gallery. Once at the museum, it is total chaos: the company representative eventually manifests, but he does not have enough tickets. He tells us to wait, he'll be back in two minutes. We finally find him 30 minutes later across the street. And even with the ticket in hand, you still have to queue for another half hour. The audio-guide is not the museum's, but rather an uninteresting phony version. But once inside the museum, the works are worth it and make a little forget all the frustrations experienced to access them.

Very approachable museum. See the David and 3 other Michelangelo unfinished sculptures. Then you are able to go as fast or slow as you want - perfect for a tired kid to not get museumed out. 30 minutes is plenty in that case. This skip the line was well done. Pick up the ticket at their main office about 2 blocks away then they were very efficient getting us to the fastest time slot to get in even a bit earlier than our scheduled time.

While it was low season, they still had lines forming outside -- so I opted to book a tour with easy access and audio! I'm so glad I did it!

The admission line was very long, and we were so glad we’d signed up for this experience, since we bypassed that line to scoot right in. The audio guide is extra, but our cost was only €6 or €7 apiece, and worth it.