Catedral del Duomo de Florencia : Entrada Reservada & Audioguía

Thank you for your feedback. A reserved time slot does not mean skip-the-line access, and waiting times can occur due to mandatory security checks and visitor flow. We’re glad the audio guide was helpful and appreciate your comments.

We would like to clarify that our product is not a skip-the-line ticket. As stated in the product description, all visitors must pass through the Cathedral's mandatory security screening, and waiting times can vary depending on the number of visitors and decisions made by the Cathedral authorities. Regarding the audio guide, we provide it through a mobile app in multiple languages, including Dutch, which is why it is intended to be used on guests' own smartphones with personal earphones. We understand your disappointment about the queue and regret that you decided to leave before entering the Cathedral. We appreciate your feedback, as it helps us make our product description even clearer for future guests. We hope to have the opportunity to welcome you again on another experience.

Thank you for sharing your feedback. We're sorry to hear that the experience did not meet your expectations. We'd like to clarify that this activity is not advertised as skip-the-line or reserved entry. As stated in the product description, all visitors must pass through the Cathedral's mandatory security screening, and waiting times can vary depending on visitor volume. Our team completed the check-in process and provided the service as described. We're sorry that your limited time in Florence meant you couldn't wait to enter the Cathedral. We appreciate your comments and will continue working to make the meeting and check-in process as efficient and clear as possible.

Thank you for your feedback. We're truly sorry that you decided to leave before entering the Cathedral. As stated in the activity description, this experience is not a skip-the-line tour. Entry is subject to the Cathedral's mandatory security screening, and during peak periods, especially in the summer, queues can become exceptionally long due to the high number of visitors. We understand how disappointing this was, especially with limited time in Florence. Your comments are appreciated, and we'll continue working to ensure that expectations regarding waiting times and the nature of the experience are as clear as possible for future guests.

Thank you for sharing your experience and for your kind words about Julio. We're pleased to hear you found him knowledgeable and engaging. We would like to clarify that our meeting point host and guide were present, and after check-in the group proceeded together to the Cathedral entrance. As stated in the product description, this experience does not include skip-the-line or priority access. Entry is managed by the Cathedral authorities, and all visitors must pass through the same security and admission queue. Waiting times can vary depending on daily visitor numbers and the Cathedral's opening schedule. We appreciate your feedback regarding the product description and will continue working to make these details as clear as possible for future guests.

Thank you for your feedback. We're sorry to hear that the experience did not meet your expectations. As clearly stated in the product description, the live guide is provided in English only, while the multilingual audio guide is available for guests in several languages, including French. The host's role is to assist with check-in and provide the audio guide, allowing each guest to enjoy the visit in their preferred language. We appreciate your comments and will continue working to make these details even clearer before booking.

Thank you for your feedback. We understand your frustration. However, as clearly stated in the activity description, this is not a skip-the-line ticket. All visitors, including those with reservations, must pass through the Cathedral's security and entry queue managed by the venue. Your booking includes hosted assistance and a multilingual audio guide to enhance your visit, rather than priority access. We appreciate your comments and will continue working to make these details even clearer for future guests.

Thank you for your feedback. We're sorry the experience didn't meet your expectations. We would like to clarify that our product includes a hosted entry and a multilingual audio guide, as clearly described, rather than a live guided tour. The queue is managed by the Cathedral authorities and can vary depending on visitor numbers and security checks. We appreciate your comments and will use them to continue improving the experience for future guests.

Thank you for your feedback. Our experience is not advertised as skip-the-line entry. Security checks and venue-managed queues are mandatory for all visitors. We provided the service as described, but we're sorry you chose to leave before entering due to your other booking.