Experiencia de compras en Designer Outlet Serravalle

El 24 de julio estuve de compras en el centro Serravalle. En la tienda Hugo Boss compré varias prendas. Al regresar a Barcelona me di cuenta que una camisa que había comprado, tenía dos pequeñas rajas en la espalda. Me quise morir porque era una camisa preciosa que hacía juego con el pantalón. Rápidamente me puse a buscar el teléfono de la tienda y encontré que tenía un WhatsApp de contacto. Les escribí para contarle lo sucedido, envié fotos de la camisa rota y les dije que no encontraba el ticket de compra pero le di pistas del día y hora que había sido y demás prendas que había adquirido. Me atendieron muy amables y al cabo de 48hs me enviaron por WhatsApp la copia del ticket de compra. Y como había pagado con tarjeta, a las 24 horas me habían reembolsado el dinero de la camisa. Todos me decían que diera por perdido el dinero porque al ser de Barcelona y ya no estar en Italia para ir a reclamar y llevarles la camisa, no me devolverían el dinero. Quiero agradecer la honestidad del negocio Hugo Boss de Serravalle!!! Muchas gracias y recomiendo comprar en este negocio tanto por la variedad de diseños como por la honestidad del mismo. Un saludo, Martín de Barcelona ——————/———- On July 24th, I went shopping in the Serravalle center. I bought several items at the Hugo Boss store. Upon returning to Barcelona, ​​I noticed a shirt I had bought had two small tears in the back. I wanted to die because it was a beautiful shirt that matched my pants. I quickly looked for the store's phone number and found they had a WhatsApp contact. I wrote to them to tell them what had happened, sent photos of the torn shirt, and told them I couldn't find the receipt, but I gave them clues about the day and time it had been purchased, as well as other items I had purchased. They were very kind and within 48 hours, they sent me a copy of the receipt via WhatsApp. And since I had paid by card, they had refunded me for the shirt within 24 hours. Everyone told me to give up the money because since I'm from Barcelona and no longer in Italy to go and complain and take the shirt to them, they wouldn't refund me. I want to thank the Hugo Boss store in Serravalle for their honesty! Thank you very much, and I recommend buying from this store for both the variety of designs and the honesty. Best regards, Martín from Barcelona

I made a trip with my husband at the end of November. We arrive at the outlet at three in the afternoon and they inform us that all shops and restaurants have just closed because it rains. They said they have a habit of closing at 3 when it rains. The usual schedule is until 8 pm. The website does not report the closure at 3 o'clock due to the rain. It seems to me an absolute lack of respect towards the clients on the part of those responsible for the center. My husband and I made an hour and a half trip from Bergamo to get to the outlet and we had to go around without making the planned purchases.

Some people written the reviews arguing that the discounts are exaggerated. It is simply not true. May be if you are in Europe, you are used to $600 Canali sport jackets. However in US, that type of jackets are usually $2000 at the retail store and at the outlets are $900 to $1200 at best. Plus you get about 12% back at the airport, so it is a no brainer. Where else you can get a Brioni suit for $1200 to $1600. Isaia dress shirts are $500 a pop at the Neiman Marcus and they are about $120 at the Serrravalle outlet. Take a bus and pay additional 20 for the priority seating. Buy suitcases at the stores there and load them up. Kiton, Loro Piana, Isaia, Brioni, Canali, Zegna and Prada, you name it. The only disappointing store was Ferragamo. It had all old and aged out products. All others are good stores.