Excursión por la costa de Belfast 2026: Calzada del Gigante y Costa Atlántica

We were not on the itinerary that we booked The provider changed the itinerary without our knowledge

The tour was not as described. This tour is not through Viator but through an outside company. We were to visit 3 castles a distillery and the Giant's Causeway lasting approx 8 hrs. The driver arrived late. The bus ac was not working during a heat wave. He took us through Belfast showing us the gates surrounding the city. We then spent the majority of time on the bus. We had a photo op at only one castle and never visited the other 2. A 20 min pit stop at the Distillery, barely enough time for a tasting. The Causeway was beautiful, but would have chosen a different tour. We questioned the driver regarding what the itinerary stated, he replied that we were on a shortened express tour. We arrived back at our starting 2 hrs prior to the when we were supposed to. Disappointing.

Pros: beautiful scenery, visited interesting sites. Driver drove through the city to point out the peace wall and gates Cons: Driver was late. The air conditioning on the bus was broken- in a heat wave- it was hotter inside the bus than out. Most of the time of the 8 hr tour was on the bus. A lot of wasted time; we went to the distillery (only there about 20 min- no time for a tour) then a fairly long drive to lunch, then we doubled back past the distillery to go the opposite direction to the Giant’s Causeway, which was the farthest point. The description says we were supposed to visit 2 castles. The first- we stopped on the road and got pictures of the castle from afar. We didn’t go to the 2nd- when questioned about this the driver said our tour was the “shortened cruise tour”; we didn’t have time to go since we had to get back to the ship by a certain time.

This tour is sold by Viator and contracted to “Your Shore Time” and then operated by “Allens Tours”. My husband and I booked this tour through Viator thinking they would stand behind their product. Unfortunately Viator is just a booking agent and they don’t stand behind the tours they sell. We were not met at the Cruise terminal. There was no signage on the buses to indicate the tour name. My husband and I were left behind at the cruise terminal and had to contact the tour operator on our own. It turns out that the same tour was sold by Allen’s Tours, Your Shore Time and Get Your Guide. The people who booked with Get Your Guide were met at the terminal and given instructions that they would be getting on a bus that said Allen’s Tours. We had to take a taxi into town to meet one of Allen’s Tour buses. We were then put on a different tour as the one we booked took a different route and we could not get on that one. We were not told that until we met the bus in town. The tour we were on was In a bus with a driver as a guide while we were on the road. Once we arrived at each location we were on our own to look around. No additional information was provided. When we parked at the Giants Causeway the driver was not able to park in the parking lot so he told us were he would return and we had to look for the Allen’s Tour bus with the one mirror missing and one broken as he didn’t have a sign in the front of the bus. We didn’t dare get back to the bus late as he didn’t do a passenger count and we felt like he would leave without anyone we didn’t get back in time. My honest opinion is that there are other good tour options and companies. Next time I will book direct or with Get Your Guide.