Escapada de un día a Granada desde Sevilla, con acceso Evite las colas a la Alhambra

Cheats! Bought the tour in February. Filled all forms and never got tickets. Called them 3 times and wrote emails and WhatsApp. The reservation has been confirmed every time. On the morning of the tour nobody was at the meeting place. When I called, the a-hole on the phone rudely told me the reservation is cancelled because allegedly I filled the forms too late and this is the reason for NO REFUND. STAY AWAY! Nobody from Pancho Tours was even there at the meeting point for anybody else either. I was ordering tickets on the FeelTheCity tours site along with other tickets. All others were delivered with no issue. Stay away from Pancho cheats!

I would give a 0 if I could. I booked a private Granada tour from Seville weeks in advance. I was charged right away and was told no changes or cancellations allowed. Just for them to cancel my tour 5 days before the tour with no explanation provided. How is this ethical? This is an extremely unprofessional tour company! I have never given a bad review, but I need to warn others, so their vacation is not ruined. We unfortunately were not able to visit Granada with such short notice since everything was already sold out! They were so quick to take my money though!

We have tried to call the unanswered phone numbers to clarify the tour. We have requested a tour and only received tickets. They don't answer questions.

We were very dissatisfied with this tour. To begin with, me and my 2 adult boys had to squeeze in the back of a small car for a 2.5-3 hour car ride to Alhambra. Our tour guide was very nice and educated, however he admitted to us that this was his first tour into Alhambra. He was not familiar with the place when we entered the city. He didn't know where to park in Albaicin and didn't know how to get to the viewing point in San Nicolas. He knew very little about the area and was able to educate us on any of the history or culture of the area that the tour guaranteed. He kept on asking people for directions and we ended up walking a lot more than we needed to. He then forgot where he parked the car!! For the money we paid for this tour, I was very disappointed Viator.

We booked Granada day trip. At the day before our trip, the tour informed that they couldn't find the tickets for Alhamba for us. They gave us the choices of refunding the fee or changing to another destination. We have nothing to do on that day so we chose changing to Cordoba. Our driver and tour guide, Gonzalo and Anna were very nice. I appreciated them. But the cost of day trip to Cordoba actually cheaper than to Granada. We should get the compensation by Pancho tour.

We were told if you do not take the walking tour you will be dropped off in Granada centre to spend a couple of hours but they drop you off away from the centre and after walking the whole of Alhambra it made it hard t walk in the heat and find a decent restaurant for lunch many were closed in the afternoon too.

Visited Seville during the busiest season (Santa Semana) and realized on the day of arrival that I cannot get into the most popular group tour offered on tripadvisor for Granada day tour. As such, only this Pantho Tour product is available for the date we chose. Booked online and for a group of 3 (a couple and a 5 year old boy) the total price was about EUR130 more expensive than the group grou, but given it offers a private car and a private tour guide, think it will be worth it. But it turned out that i was wrong. After booking and payment of this high price, until 8am on the date of travel (designated departure time), no one ever called or contacted me for confirmation of booking though i did get an email confirmation and a one liner email asking which hotel we are staying. On the morning of the travel, i was really worried that maybe no one will turn up. I waited at the hotel entrance starting 7:50 (designated departure time is 8am) and no one turned up. At around 8:08, a small Opel car showed up and there was our "guide" Anthony, or Tony as he prefers. On the first communication, i start to realize that he has very strong accent and is not fluent in English. What makes it worse is that he doesn't have any passion or commitment to engage in any meaningful conversation. What makes it worse is that he is very inexperience and unfamiliar with the area and he doesn't know how to be a "tour guide" in addition to a "driver." We were let into the car and name was confirmed. Nothing else, no introduction of the day, no planning, no timing arrangment, nothing. He was just driving. I asked if he would offer some introduction to Alhambra and the old town of Granada on the road as we were indeed borne out. Tony said, "yes i can give you some information if you need them." THe first stop is the "guided tour" in the albaicin old town area. Tony parked the car outside the old town area and we immediately started the random walk which turned out (as we figured out on google map) to be farther and farther from the histortic center of albaicin. We showed him where we were walking towards is actually Sarcromonte which we have zero interest in, that's when he realized and started to say that it is supposed to be a free walk and he will just accompany us. We end up relying on google map ourselves to locate some of the points of interest and all Tony can introduce is like this is a famous church and this is the place to take pictures of Alhambra etc. We found no fun at all and thus decided to call off the "walking tour" early so we can use the time for our "self-guided" tour in Alhambra. This is the other downside of this tour - they don't offer Alhambra walking tour. It is self-guided. Fine, to be honest, if we were to be in there with Tony, it could be worse. We hired the audio guide and it turned out to be pretty good. After around 3 hours in Alhambra, we met Tony at the designated place (with a less than 10 min walk as he cannot park near the entrance). Anyway, if you cannot find any ticket for Alhambra and you have no choice but to use them - most of the group tours are organized by the same company (at least based on dates availalbe, it seems that once the biggest offerer becomes unavailable for a certain date, others become unavailalbe immediately). This is when you will have to resort to smaller companies.

With only 10 days in Spain, we knew we could not see and do it all. With a great place to stay in Seville, it worked well for us to have this trip. We took a short walk to the office of our travel company at 6 am, then the bus picked up others in the hotel district. Then took a trip though the region. We stopped at a rest stop/gas station/ fast food for a quick stop. When we arrived at the Alhambra, our tour guide was waiting for us. It is an amazing place. Then we had the afternoon in the old town. We had signed up for a walking tour of the town. One of our groups was 30 minutes late coming back to the bus, so we did not have time for the walking tour. We were let off the bus to purchase a late lunch and go to the scenic overlook of the Alhambra with the mountains if the background. We were given our money back with no problems for missing the walking tour.

We used the services of Pancho Tours for our recent trip to Granada. Pablo Garcia Simarro was our tour guide. We had an amazing experience and are very satisfied with both Pablo and Pancho Tours. We highly recommend them because: 1. Comfortable experience with professional service: Pablo arrived early and had a clear plan of action for the day. The vehicle was comfortable. In Granada, Pablo selected suitable spots to park the car and where it made sense, he hired a local taxi for us. We were clear about what to do during the tour inside the Al Hambra thanks to Pablo. 2. The walking tour on the hill facing the Al Hambra: This was a unique way to walk around in Granada, see and learn about Granada and Al Hambra. We got interesting insights into the architecture, the local people, their customs, etc. The stop in front of Flamenco legend Enrique Morente's house was cool. The walk ended in a plaza that had a good restaurant where we enjoyed good Alhambra brewed beer and tasty Paella. 3. More than just an introduction to Al Hambra: Pablo is very knowledgeable and was keen to share with us interesting insights into Andalucian culture, history, etc. Thanks to him, we got to learn about the greats of Flamenco - Camaron De La Isla, Paco De Lucia and Enrique Morente. The Spring Festival in Seville. The local sherry drink Manzanilla. And, many more nuggets of interesting information about Spain in general and Andalucia in particular. Finally, an awesome restaurant in Seville (Bar Pelayo). We recommend to our friends visiting that region to consider using the services of Pancho Tours and if they do, to ask for Pablo to be their tour guide.

We made a spectacular walk of a very friendly guide as Fran. We walked throughout the Alhambra and the Albacín neighborhood a place to explore and travel through time in a relaxed and enjoyable way.