Entrada al Parque Güell de Barcelona

We sincerely apologize for the inconvenience and disappointment caused, especially on your friend’s birthday. We would like to kindly clarify that your booking was for entry tickets only, not a guided tour, and therefore, no guide was included in the reservation. We also share all valid e-tickets through the Viator chat to ensure customers can access them easily. Could you please share your booking reference number so we can thoroughly investigate your concerns and verify all booking details? Once again, we are truly sorry for the misunderstanding and any inconvenience caused. We appreciate your feedback and look forward to resolving your concerns.

Thank you for sharing your experience. We’re glad you enjoyed the visit, and we apologize for the short wait while your last-minute tickets were being delivered. We also appreciate your helpful advice for future visitors, especially about the August heat and bringing enough water. We hope to welcome you again for an even smoother experience next time. Best regards,

We are sorry to hear that the experience did not meet your expectations. We understand that the July heat made it difficult to explore and enjoy the park comfortably. Thank you for sharing your feedback, and we hope you may have a better experience if visiting again during the cooler months.

We are truly sorry for the frustration and inconvenience you experienced. We completely understand how upsetting it was to wait in line and then discover that the document received was only a voucher rather than the final entry ticket. This is not the experience we want for our customers, and we sincerely apologize that the tickets were not provided promptly. Please contact our customer support team with your booking reference so we can investigate what happened and assist you appropriately. We are also very sorry to hear that you experienced a similar issue with your Louvre Museum booking. Your feedback is important to us, and we will share it with the relevant team to help prevent this from happening again.

Gracias por compartir su experiencia. Lamentamos que haya habido confusión con respecto a su reserva. Nos gustaría aclarar que el producto reservado correspondía a una visita guiada/tour, tal como se describía en la página de reserva al momento de la compra. Por este motivo, el precio incluía servicios adicionales distintos a una entrada estándar. Asimismo, los detalles de acceso, punto de encuentro e información de contacto fueron enviados antes de la actividad. En este tipo de reservas, los tickets de entrada pueden ser gestionados directamente por el guía o proveedor local, por lo que no siempre se emiten como entradas independientes. Entendemos que las instrucciones de acceso pudieron no haber sido suficientemente claras para usted y lamentamos cualquier inconveniente ocasionado. Valoramos sus comentarios y los compartiremos con nuestro socio local para mejorar la comunicación y la experiencia de futuros visitantes. Atentamente,