Desde Roma: excursión de un día a la Toscana y Siena con almuerzo y cata de vinos

Thank you so much for your kind review! We’re delighted to hear that you had such a great experience with our tour leader Nedas, his punctuality and attention to detail truly make a difference. And we couldn’t agree more, a spectacular lunch paired with wine is always a highlight! We hope to welcome you again soon for another memorable experience in Tuscany!

Thank you so much for your wonderful review! We’re delighted that Valentina made your day both fun and memorable, and that having a private family tour made it even more special. It’s great to hear you enjoyed the wine tasting, authentic lunch, and all the beautiful spots along the way. Thanks for recommending the tour, we’d love to welcome you back to Tuscany!

We are so happy that you enjoyed our Day trip to Tuscany & Siena from Rome so you could try our delicious wines and visit traditional Tuscan medieval villages like San Gimignano! Come back to italy to discover more beautiful places with us!

Hi Ashley We are very saddened and a little astonished to receive such harsh words and negative feedback, considering all the team efforts to let you enjoy your visit to Tuscany. In our opinion, it does not completely reflect reality, and might be misleading towards other guests. For this reason, we would like to provide some clarifications and address all the points that you raised. We would like to start by understanding your inconvenience and frustration, but we would like you to acknowledge that for every problem that has arisen, since before departure, we have presented you with a choice, offering solutions and alternatives. Our tours require a minimum number of participants to cover essential costs (vehicle, tour leader, train tickets, etc.). This is why we offered the choice to upgrade to a private tour for a small fee or join an alternative tour without paying any difference. We provided detailed information, including links and pricing, and offered the other Tour well before October 31st, giving ample time to cancel for a full refund if needed. You have decided and accepted to move to a different tour, but we have provided options. The reason Viator didn’t issue a refund is that the new tour matched your original price per person as you could personally check from the links we sent you. While the lower price for other guests you mention in the review is the most misleading statement towards other guests, since the other passengers on your tour departed from Florence and not Rome like yourself, which didn’t require extra tickets on fast speed train nor assistance. On the tour day, the train delay was beyond our control, it is something we can’t predict and the national train line system is not directly controlled by us. On the other hand we supported you by offering options, including rescheduling or joining the tour late (noting you would miss part of it). You chose to continue, and we covered additional costs for you, not due but offered to compensate for the inconvenience : €20 for train tickets and €50 for a transfer, without extra charges to you. At Italy on a Budget Tours, we prioritize our customers and address issues promptly. Indeed, we assisted you and did everything in our power to ensure that you had an enjoyable day. At the end of the day, you only missed one stop of the tour you have chosen to attend after having a full description of its inclusions, itinerary, and price. We have not heard from you for the rest of the day, and the rest of the group was really satisfied and happy about the experience, so it seems a little excessive to us that you described the day as a "nightmare," as we received no feedback during the tour itself, and we did everything we could to ensure that you carried out your tour in Tuscany and had an enjoyable experience in spite of everything. To conclude, we deeply regret that the day fell so short of your expectations. We take feedback seriously and will use it to improve, but we have no control of national trains or any possible delays. Therefore, it is not fair that none of the above team effort was considered and you have based the whole review on something out of our control.

Thank you for your fantastic review on our A Day in Tuscany from Rome tour! We're delighted to hear that you found the trip well-planned and action-packed. It's wonderful that the train from Rome was on time and that the meeting spot instructions were clear. We're glad you enjoyed the beautiful scenery and had a great experience with your guide. We look forward to welcoming you on another adventure soon with Italy On a Budget Tours!

Thank you for your feedback about your A Day in Tuscany From Rome tour! We’re glad you enjoyed an action-packed day and the beautiful scenery. We appreciate the detailed meeting instructions and on-time train added to the experience. It’s great to know that Ned’s personable and knowledgeable guidance made your tour even better. We hope to welcome you back for more adventures soon! Cheers from Italy on a Budget Tours team!