Tour en crucero Godafoss y el lago y baños Myvatn en grupos pequeños

Dear Diana, Thank you very much for taking the time to share your feedback. We truly appreciate it. We're very pleased to hear that you enjoyed the locations we visited. Showing our guests the very best of North Iceland is always our goal. There are, however, a couple of points that I would like to clarify, as I'm not entirely sure I understand what went wrong. Regarding the meeting point and drop-off location, we have a small office in the port, and before every tour we send all of our guests detailed instructions explaining exactly where to find us. Depending on which side of the port the cruise ship docks, the walk is usually between 2 and 5 minutes. So far, our guests have generally found the meeting point easy to locate. If there was something specific that caused confusion in your case, I would be very grateful if you could let me know so we can improve. Regarding the timing of the tour, we never schedule one of our tours immediately after another. In this particular case, a small family had independently booked a horseback riding excursion with a completely different company after our tour. Since we are a small family-run business, we always try to help our guests whenever we can. To make sure the rest of the group was not affected, we arranged separate transportation for that family at our own expense. We specifically did this so that no one else would feel rushed or overlooked. Your tour lasted approximately 7.5 hours, which is exactly the standard duration described for this excursion. We also spent around 1 hour and 30 minutes at Earth Lagoon, exactly as advertised. We always try to include more stops than many other companies because we genuinely want our tours to feel like showing Iceland to our own family and friends. That does make for a full day, and while we understand that some guests would always enjoy having more time at each location, this is actually the first time someone has mentioned feeling that the itinerary was too full. Thank you again for sharing your thoughts. We genuinely value constructive feedback, and we will certainly keep it in mind as we continue improving the experience for our future guests. Kind regards, Fox Adventure Team

Dear Maria, Thank you very much for taking the time to share your detailed feedback. We truly appreciate it, as it helps us improve. First of all, we would like to sincerely apologize for the delayed departure. The tour was scheduled to depart at 8:30 am, but we left at approximately 8:40 am. This was not the guide's fault. Unfortunately, the owner of our company accidentally gave Erlingur the wrong tour start time, and as a result he arrived later than planned. We are very sorry for this mistake. The weather that morning was quite unpleasant, with rain and wind. Rather than asking our guests to wait outside, the owner of our company invited everyone into another minibus so they could stay warm and dry until their guide arrived. Erlingur has been working with us during our busiest days for the second season. He is a local guide, and until now we have consistently received very positive feedback about his tours. That said, we truly appreciate your comments, and we will discuss them with him, especially regarding time management, communication, and setting clear meeting times throughout the day. Our guides always know exactly which locations are included in the itinerary and when they need to return to the port. In fact, we usually include more stops than many other companies because we genuinely want our tours to feel as though we are showing Iceland to our own family and friends. We are sorry that the questions about timing made you feel uncertain about returning to your cruise ship. Our intention is always to ensure our guests return with plenty of time before departure. We are a small family-run company, and that particular day was one of the busiest of our entire season. While this is not an excuse, it did contribute to a few operational challenges, and we will certainly learn from them. We sincerely apologize that your experience did not meet your expectations. We hope that despite these inconveniences, the beautiful places you visited with us left you with some wonderful memories of North Iceland. Thank you again for your honest feedback. It is invaluable to us, and we will use it to continue improving the experience we provide to our future guests. Kind regards, Fox Adventure Team