Crucero turístico en grupo pequeño por Vancouver con vista panorámica de 360°

When I booked this with Lucy, everything to go very well as she responded very quickly to my questions and requests. I made it very clear to her that we were celebrating our 45th wedding anniversary with our family and that we had two seniors in the group that have major mobility issues. She assured me that she would have the crew meet us upon our arrival (limo) and since this was during FIFA, she would arrange to get the Limo special access to the dock area. When we arrived, no one had met us as we had to look for the boat. Upon boarding the boat, the boat looked dirty. We were asked to remove our shoes before entering the boat which had stained carpets, Chinese writing on doors and the bathroom garbage was full of the previous guests toilet paper. As well, when we went to put food in the fridge, we noticed that they had other food items in there. As the boat was leaving, we had no transport safety protocols mentioned to us. We had to ask the deck hand where the life jackets were and she pointed to a room where the room had Chinese writing on it with a sticker that showed a hand for "Do Not Enter". This was a real concern to a few guests as we were not swimmers and there was no life jackets to be found! During the cruise, the Captain was training another young fellow to drive the boat and they did not speak good English and were not very friendly. Transport Canada police were yelling at the Captain to move away as a large freighter was coming towards them. At the conclusion of the cruise, the Captain of the boat jumped onto the dock to have a cigarette and didn't even acknowledge us. The lady that I booked this with Lucy came to the dock and said "sorry as I had a previous engagement" . When we got off the boat, the limo driver contacted me and said that the pass was only good for one way but not for the return. Lucy was told about the issues with the seniors mobility but did not mention to us that the pass was only good for one way. Due to this major inconvenience, we had to walk three blocks, my mother in law had to sit down on four occasions as she was really struggling to walk. As well, our limo driver was driving in circles around the chaos traffic to try and find us due to FIFA. My concerns were brought to Lucy's attention and I had asked for some form of compensation. No reply from her on this! I was sadly mislead by Lucy and would not recommend this company.

Me and my husband booked the tour. Lucy upgraded it for us as private tour in the same price. It was an absolutely fantastic experience. Lucy was a great captain and a really sweet person. She helped us with the pictures and also let us play music of our choice throughout the ride. We had an awesome experience. Beautiful weather, breathtaking views and great captain.

A wonderful way to enjoy Vancouver from the water! The captain was great, and the pontoon boat was comfortable, spacious, and close to the water. The open layout gave us beautiful unobstructed views. It felt even better than sitting at a restaurant with a view, because we were completely surrounded by the scenery. A memorable and enjoyable experience!

We had such a fun and relaxing experience! The captain mentioned this was their first public cruise option on Viator, but they were very professional and clearly experienced with Vancouver charters. Everyone was friendly, nice, and trustworthy. The pontoon had amazing 360-degree views from every seat, and it was one of the best experiences of our Vancouver trip. Highly recommended!

The boat was clean and comfortable. Her boat exceeded expectations. It felt like we really didn’t have to worry about anything other than showing up on time. 11/10 Lucy, THANK YOU!!

We had such a fun experience! The captain was amazing and super knowledgeable about the area. The boat was spacious, comfortable, and even better than we expected. Highly recommend this experience!

Lucy was an absolutely fantastic host/captain! Additionally, there were enjoyable features that added to the enjoyment of the experience: a fully functional speaker, comfortable leather seats, cup holders at every corner of the space, functional sink and toilet, a sun roof. Lucy was also very knowledgeable with location of the Vancouver bay, providing us with an enjoyable tour and informative description of the sites we were passing by; and constantly offering to take photos of me! Thank you for the great experience, Lucy!