Comuna 13 & Teleférico Medellín – Graffiti y Transformación

Thank you so much for your kind words! We're honored to have been the highlight of your time in Medellín. Daniel is truly passionate about what he does, and we're glad his knowledge, patience, and personal touch made the experience special for the whole family. We hope to welcome you back someday for more memorable moments!

Thanks a lot Michael, it was a pleasure having a traveler like you guys, willing to learn, talk, exchange and have fun. Feel free to reach out anytime

Thanks a lor Ona, we are glad you enjoyed the tour and learned a lot, that is our premise: history, flexibility and to have fun while exploring the city. You are always welcome in our city!

Thanks a lot Meg, for taking the time to write this message. The purpose of the tour is to be flexible and tailor everything to your needs. Regards

Greetings Sal, thank you for supporting our work, we are passionate about what we do and we always give more, doing everything we can to help you.

Thanks Priya for helping us gain exposure and ranking, we are fully committed to customer service and the best experiences.

Thanks a lot for trusting us!

Thanks a lot Angela, we are glad you liked the tour. We are at your disposal next time. Regards

Hello Mrs. Jill, thanks for your message, we are sorry the tour didn't meet your expectations. You state that we lacked some detail and history, let us say that we covered the history from the very beginning: the settlement process, the civil conflict of the guerrillas and paramilitaries, the process by which the neighborhood changed urban and socially, from the military takeovers to the arrival of public policies, transportation system and the graffiti as a means of expression, what exactly did we miss?, this is a tour stipulated for 3.5 to 4 hours, we took over 5 hours with you, you should have booked a full-day tour then. Let’s recap: 1. You showed up 20 minutes late because you were changing clothes, it is fine, we have been late too. 2. We sat down by the football field to give you an introduction and after 10 minutes, you said you didn't feel comfortable there (because of the people and dogs around), but this is a neighborhood, we cannot tell the residents to leave. We picked the least frequented spot there, anyways the guide cooperated and kept going, and every time the guide asked if you had any questions, not only did you not say anything but you told your husband to "let the guide do his job" when he asked a question (the guide was talking by the first mural, remember?), the tour turned hostile. Things happen, we understand... 3. You constantly argued with your husband along the way, the guide remained respectful, patient, and doing his job (while you were not listening) 4. We walked you to a local marketplace (not included in the tour) because the neighborhood was busier than usual (due to the city festival and high season) after refusing to take a break/sit at the café because the place was noisy, which is true, but it was YOUR choice, not his. You stating the opposite is ill-intentioned and inaccurate. 5. When we were finishing the tour and sharing with you some details, you interrupted the guide, once again, requesting to buy a hat ASAP. That took at least 20 minutes. Bottom-line: we respect your point of view, but we believe you are the one who didn't allow the guide to share his knowledge, he conveyed his information even when you were cutting off and prompting him to leave, you even wrote that the guide was generous with his time (the tour took over 5 hours!) and also that you left without sitting nor drinking café? that is not consistent, and you can read the rest of the reviews, everybody highlights how we take it easy with the times, never rushing up people. You are the one who is not up to viator and our standards, the least we expect from a visitor is to listen, be willing to learn, and be respectful, we were within our right to cancel the tour for not letting us do the tour as we had planned, however, we were considerate, patient and adapted to you. Every time your husband tried to ask something, you cut him off too. We all have bad days at work, and this was definitely not one of those, we have been doing these tour for 7 years, the guide is a professional tour guide and even your partner congratulated and tipped him, not to mention he invited him to have lunch too... thanks for your feedback, we'll work on finding a quieter place in the neighborhood during peak season. All the best to you...

Thank you! It's peak season and this is one of the reviews that lifts our mood and energy. If there is anything else we can help you with, just let us know. Regards