Aventura en Jetski de 1 hora

We're sorry to hear about your experience, but we must respectfully disagree with the statements made in your review, as they do not accurately reflect what occurred. Our team follows established check-in procedures and makes every effort to communicate with guests before their reservation. We also strive to be fair and professional in every situation. We understand that experiences can sometimes be frustrating, but we believe reviews should accurately represent the facts. We remain committed to providing excellent customer service and a great experience for all of our guests.

Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been. The Florida Boating Safety Education requirement is a state regulation that applies to certain operators and is noted in our booking information. We understand that the process may not have been as clear as it should have been, and we'll review how we communicate this requirement to help future guests better prepare before arrival. We also apologize if any interaction with our staff came across as dismissive. Providing courteous and helpful service is very important to us, and your comments will be shared with our team. Unfortunately, because this is a mandatory legal requirement and your reservation time had been reserved, we were unable to issue a refund in accordance with our cancellation policy. We appreciate your feedback, as it helps us improve both our communication and our guest experience. We wish you all the best.

Thank you for your feedback. We’re sorry to hear that you felt misled. However, all pricing is clearly displayed on the product page before any purchase is made, allowing customers to review the total cost before completing their booking. We strive to be transparent with our pricing and encourage all guests to review the listing details carefully prior to making a reservation.

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that the $100 marina fee per person is clearly stated in the product description before booking, as well as in the confirmation details sent after the reservation is made. We also send a reminder email prior to the tour to ensure our guests are aware of this required fee. Unfortunately, as outlined in our cancellation policy, bookings cannot be canceled or refunded once they fall within the non-refundable period. While we understand your frustration, we must apply the same policy consistently to all guests. We appreciate your feedback and hope this helps clarify the information provided during the booking process.

Thank you so much for the amazing review! We're thrilled to hear you had the best-ever experience and loved our Glow in the Dark Tour. It's one of our most unique adventures, and we're glad you enjoyed it. We appreciate your support and can't wait to welcome you back for another unforgettable ride!

Thank you so much for your review! We're thrilled to hear you had the best experience ever and that you're already looking forward to coming back. It was a pleasure having you ride with us, and we can't wait to welcome you again for another unforgettable adventure!