Tours/London/The Postal Museum Admission Ticket
Viator · group up to 7 pax

The Postal Museum Admission Ticket

4.4(363)London1 hour
VIATOR4.6(39)TRIPADVISOR4.3(324)

Description

There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps to Mail Rail, a hidden underground train ride, discover five centuries of communications history, as seen through the eyes of the iconic postal service.

Tour Options

Ticket
  • Exhibition and ride entry ticket

Itinerary

There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps a hidden underground train ride, explore this surprising and entertaining experience for all ages. The Postal Museum tells the story of postal communication and its impact on a global society. At the museum, five centuries of extraordinary communications history are brought to life, as seen through the eyes of the iconic postal service. A visit to the museum includes family-friendly and interactive exhibitions and an immersive ride on Mail Rail, London’s secret Post Office underground railway.

Highlights

Admission ticket

What's included

Included
Admission ticket
Not included
Annual entry to the Museum's exhibitions.
Sorted! The Postal Play Space (for children aged 0-8 years)

Traveller Ratings

4.4
363 reviews
5
231
4
78
3
24
2
12
1
18

Important Information

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Service animals allowed
  • Public transportation options are available nearby
  • Infants are required to sit on an adult’s lap
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels
  • Children must be accompanied by an adult
  • Wheelchair accessible (excluding Mail Rail Ride)
  • Gender-neutral accessible toilets
  • Changing Places facility
  • Guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps.
  • All spaces in The Postal Museum have step-free access. All spaces in the Mail Rail building have step-free access, except for the ride. Visit the museum website for full details of accessibility at the museum, including resources for autistic visitors and an audio described introduction the museum.
  • Accredited family friendly café

Reviews(363)

S
Scott_I
June 27, 2026
Must Visit

Great place, I was so amazed by it So much information and you definitely have to buy a train ride around the loop

9
969brookeo
June 17, 2026
Bland museum and claustrophobic train

The museum was very out of the way. The actual exhibit was very limited and took about 10 minutes to get through. We booked the train tour in advance. It is very inflexible and we had to wait quite a bit and structure our entire day around it. When the train tour finally started, they took our family of four and shoved us in a tiny space back to back we couldn’t fit (all other adults were seated one per row). Then they shut a plexiglass box over our heads which was immediately claustrophobic. I had to get out because it was so bad. We asked for a refund but they refused. Don’t waste your time.

T
TravelingOYEster
June 14, 2026
Best for kids under 5.

We came here with a 3 and 6 year old. I didn’t realize it was 2 different buildings across the street from one another. I also didn’t realize I bought annual tickets! I’m from the US so I won’t be able to use them again (no option to buy a single day pass). This place is adorable for little kids - the 3 year old had a blast. My 6 year old was a little too old for it. The underground train ride was the highlight. When we got off the train we learned the interactive play area was already being packed up (it was around 12pm) - slightly disappointed. If I was in town with kids aged 2-4, this is an absolutely lovely activity.

Operator response

Thank you for your glowing review! We are delighted to hear you and your children had a great time!

F
Frank_T
June 3, 2026
Unexpected, good time!

What an unexpected, good time. We visited the Postal Museum because my husband is a retired postal worker. It was so informative and had so many hands-on activities for our grandchildren. We loved seeing the first stamp and of course the Elvis stamp. The mail rail was also a great part of the museum. Their snack area was also great for our grandchildren. You simple must visit this fun little place.

Operator response

Thank you for your lovely review! We are glad you and your family had a nice time!

C
C1813GJjaye
May 30, 2026
Post Office and Trains : What's not to like

I initially thought the £20 admission charge would be over the top, but the actual experience was well with it

Operator response

Thank you for your kind review! We are happy that you had a nice time with us!

J
Josephine_R
May 22, 2026
Great hidden gem

This attraction was a surprise. It was so interesting and informative. A part of London's hidden history. The train ride was quite sqeezy and would be very cramped for someone tall, larger framed or with leg or knee issues. The postal museum was full of great exhibits & information boards. Well worth a visit.

Operator response

Thank you for your glowing review! We are glad you enjoyed your visit with us!

R
Rahul_S
May 13, 2026
Very nice museum with...

Very nice museum with lots of activities for kids. Lots of history and information. The train ride was fun too. The only downside is it is too expensive.

4
429Happy
April 10, 2026
Brilliant!

Brilliant visit. Two parts. The static display showing the evolution of the postal service. The rare sheet of penny blacks was the high spot. I noted a children’s area with excited little ones. But the very best part of this experience was riding on the mail train under the streets of London. You have to book a time slot and the entrance is located opposite the display centre down the same street.

Operator response

Thank you for your kind review! We are glad you enjoyed your visit with us!

K
Kathryn C
March 30, 2026
Niche but well done

Not entirely my cup of tea, but that doesn't hinder the review, or the rating. We went as a group of six, with several members of the group having a keen interest. Lots of info, lots to do and you could easily spend 1-3 hours here. They made an effort to be inclusive, so if you couldn't get on the little train, you could sit in an accessible zone and watch the pre -recorded video. The spaces on the train are very small. Getting two adults in one compartment was a bit of a challenge. The museum aspect was fairly detailed with effort made for interactive parts. The sorting game with a moving floor was especially fun! Would recommend if you, or someone in your party, has the interest in trains or London history.

Z
zoeaR3809OR
March 25, 2026
Beyond waste of time

Absolutely the worst experience I have ever done… such a waste of time. The postal train is only 10mins and beyond terrible. Please do not book this, there are many other things you can use your time and money on, truthfully

Operator response

Thank you for your feedback. We are sorry to hear that your visit did not meet expectations. We always value comments from our visitors, as they help us review and improve the experience we offer. If you would like to share further details about your visit, please contact our feedback team directly, who would be happy to hear more.

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