Teotihuacán Guided Tour
Description
Experience the enchanting atmosphere of the pyramids at first light as you explore the different zones of Teotihuacán. Admire the Pyramids of the Sun, Moon and Feathered Serpent, and marvel at the citadel, the Avenue of the Dead and the Temple of Quetzalcoatl. The ancient Mesoamerican citadel, also known as the City of Gods, is the site of countless unsolved mysteries, despite many theories that attempt to solve them. Maybe you'll be the one to unlock them?
Tour Options
Itinerary
If you're visiting Mexico City, a trip to this incredible archaeological complex is a must-do! Forget lining up – this Teotihuacán guided tour ticket gets you fast-track access to the ancient citadel, where your guide will be waiting.
Highlights
What's included
Traveller Ratings
Important Information
- Public transportation options are available nearby
- Travelers should have at least a moderate level of physical fitness
- It is recommended that you wear comfortable clothes and walking shoes
Reviews(30)
The tour guide was late. When he arrived he was not clear with his directions. When we went inside, the security told him his license was expired and he is not allowed to give us. So when we went in he asked to walk alone as “free time” then he got a local tour guide an hour later who only did half the tour with us. When we were returned to our guide to continue the tour, he said continue on your own “free time” and he went to the parking lot And the funny thing is that the first thing that came out of his mouth when he saw is tickets included but tips are not ..
Dear 617ziadk, Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We sincerely regret the issues you encountered during your tour, including the delays and the lack of clarity in the organization on that day, as this is not the level of service we aim to provide to our guests. At the same time, we would like to note that archaeological sites operate under strict regulations and access procedures that all guides and operators must follow, which can sometimes affect the flow of the tour and require adjustments on-site. However, regardless of these circumstances, it is always our priority to ensure that the experience continues in the best possible way for our guests. Please be assured that what you describe is not representative of our usual standards, and we are reviewing this situation internally to ensure proper coordination, communication, and service delivery in all our operations. We truly appreciate your comments, as they help us improve. We hope to have the opportunity to welcome you again and provide a much smoother and more enjoyable experience. Kind regards from Amigo Tours Quality Team -Alma
Alan was very kind. They exceeded my expectations.
Everything was actually good; the guide was very friendly and passionate. Sometimes he just talked a bit too much.
Tavo and Alex were amazing 10/10 would take again
Very nice day with an expert guide!
We had such a great time on our private Teotihuacan tour with Jonathan! He was friendly, fun, and made the whole experience really enjoyable. You can tell he loves what he does, and he shared so much interesting history while keeping everything entertaining and easygoing. The tour felt relaxed and personalized, and we had an amazing day. The hotel pickup was easy, and the van was nice and comfortable too. Definitely recommend this tour!
TERRIBLE When I booked it, tour was supposed to start at 8:15 AM The night before, I received an email stating tour would start at 8:00 AM Meeting place was much farther away than I expected from my hotel, I left at 7:40 AM, and arrived at meeting place at 8:11 AM I was told tour guide just left, people even showed me the van where tour guide left; I saw it with my own eyes. I called the number in the reservation, explained the situation, and requested the phone number of the tour guide to call him directly; and I was told it was again their policies, and since I was 11 minutes late, I just lost everything. I recognize I was 11 minutes late, but there was not even a hint of help from the tour operator. Very disappointed on the lack of empathy and willingness to help from this Agency. The name is AMIGO TOURS, end they have nothing of AMIGO....
Dear Andres, thank you for your feedback. We regret the inconvenience and understand your frustration. Our tours have strict start times to ensure schedules are maintained for all participants. While arriving late can affect participation, we apologize if our communication and assistance did not meet expectations. Your comments will be reviewed to improve customer support and clarity. Best regards from the Quality Department of Amigo tours- Claudia
I am highly disappointed by this tour & get your guide ( who we booked through). We were 10 mins late due to lots of traffic and police on the road leading up the site and they refused to wait for us or let us join the group later. Considering the circumstances were out of our control, this seemed very unfair. We paid over £50 for the tour. Moreover, the tour started at gate 1 which is over a 20 min walk from where the public bus drops you. Meaning it’s very hard to access on public transport. Most other tours start at gate 2/3.
Dear Elsa, Punctuality is very important to us to respect the schedule and other guests. We always aim to provide clear instructions so travelers can join the tour on time. Best Regards from the Quality Department of Amigo Tours – Rodrigo
Gerson and Gustavo did an excellent job. Gerson gives scientific and real data on the history of the pyramids in a fun way.
Estimado J6037HXanastasiag, Agradecemos que se haya tomado el tiempo de dejar su comentario. AMIGO TOURS siempre buscará ser su primera y mejor opción para acompañarlo en más experiencias. Saludos.
Amigo tours would not answer phone calls or texts to help us find our tour operator before the designated meeting time. We never located them despite our multiple efforts. We called all numbers listed in the booking and no one answered until 30 min after the tour started. We were at the designated meeting point 30 min before and couldn’t find the operator. Started calling before the meeting time. Cell phone reception can’t be blamed for the main office or operator not answering. We called from multiple carriers with no issues. Amigo tours still refuses to refund any of the $138 USD I paid. I have time stamped screen shots of unanswered text messages and phone records to prove they wouldn’t respond that Viator won’t even review in the “investigation” my refund request. I won’t use Amigo Tours or Viator again.
Dear troycesolley Thank you for sharing your feedback. We understand the importance of clear communication and want to emphasize that verifying the meeting point location is crucial, especially in places like Teotihuacán with its many entry points. We encourage all guests to double-check the details provided to ensure a smooth experience. We appreciate your input as it helps us refine our services. Warm greetings from the entire quality team at Amigo Tours. Chelsea
