Snorkeling tour Express in Cancun with Certified Guide

This is a scam Took our money and left us stranded. IF this is a real company, they are just stealing innocent peoples' money. Do not use cancunsnorkeling.com.

I used this snorkeling company after it was recommended by ChatGPT, but I had a very disappointing experience. The hotel pickup time was changed unilaterally by email to 30 minutes earlier, and there was no phone call or any other direct notification. Because I was unaware of the change, I missed the pickup. Even though the schedule change was made on their side, they refused to provide any refund. When I called customer service, they only repeated that they had sent an email and took no responsibility. They eventually hung up on me. Based on this experience, I do not recommend this company to others.

I booked and paid for this experience and then never heard from the tour guides and we were not picked up for the tour and have not received a refund. We were so disappointed and wasted vacation time waiting for them and on the phone with customer service. Be careful before you book.

My mother, (age 66), my self (42,) and my daughter (18) all went snorkeling together we had an awesome time. The guides were funny and had a lot of information. They took us to 2 different areas and showed us a lot of different kinds of coral and fish. The only bad part was the dock has been destroyed by the hurricane so getting on the boat at first was a bit difficult but our guides did their best to help is.

No one showed up for pick up. We waited for more than an hour. Later found that need to book more than 24 hrs. in advance. If that is the case than why they booked our trip at first place. We lost a day. However, no issue on refund. We got the refund of whole amount.

Reserved snorkeling tour for two for May 30, 2023 from their website that had a page specifically for our hotel in Cozumel that clearly states they would pick us up from and return us to our hotel. They sent us a confirmation email with our hotel name stating they would pick us up at the lobby there. We were waiting in the lobby well before pick up time. At pick up time we got a call from a driver wondering which hotel we were at. After some confusing we realized the driver was somewhere in mainland Mexico, not on the island of Cozumel. No one picked us up. When attempting to get a refund we were told things ranging from we were supposed to take a ferry to the mainland and meet at a pier (not the hotel pickup that was promised) to the driver showed up but we weren't in the lobby (an outright lie). The company quit responding to my requests for a refund when I included screenshots of the promised pick up at the lobby of our specific hotel. Any company that doesn't honor their advertised services and then refuses to issue refunds (and even lie about what happened) cannot be trusted.

Father son tour of the reefs to snorkel. Great tour, we saw many fish and felt very safe. One draw back were the restrooms. Beware, not the Ritz Carlton BUT you are in a quaint small Mexican village so appropriate, take hand sanitizer and wipes!

We booked and paid in advance to be picked up at our hotel to go for snorkeling; nobody showed up and there we were: no snorkeling. They had our mobile number but nobody called us to know what we could do to go for snorkeling later on that day.

Everything implemented as described. On time hotel pickup with a nice driver. Drive to a small beach club. Very small individual tour. You should be a bit sporty and experienced when snorkeling. You can really see a lot of fish. Small delicious snack afterwards, all great. Thanks from Germany O + N

My 9 year old son and I had an awesome time. It was just the 2 of us on the boat, and the guide Jesus was great. He swam with us the entire time, took us around the reef, and pointed out so many fish we could have missed. It was my sons first time snorkeling and it couldn’t have gone any better!! And the spots were great. The water was probably less than 10 feet deep so you could see everything.