Small-Group Rio de Janeiro in a Day Tour

When we landed (3/5/25) in Rio it was raining and very foggy so we cancelled our city tour by phone. After arriving in Rio I called your tour provider and gave him the Booking No. 1236967175 with a 4 hour notice. He agreed about the weather and said the cancellation policy is normally 24 hours but would check with management to see if he could get our $270 refunded. So far I have not seen the refund. Can you check the status? Jim Mumy (jimmumy@gmail.com)

I reserved, and had a ticket for a 2pm departure. The provider messaged me advising of 7:50 am pickup. I replied 2 times that this was incorrect and I have a 2pm tour. I never received a response from the provider. Upon arrival at Rio, I called the provider to coordinate pickup. They said they have no afternoon tour departure!! No one ever advised me of this! Otherwise I would have cancelled on time! Poor communication from the operator and Viator. Now I have to fight to get a refund!

Our guide, Louis, was multi-lingual and did the tour in 3 languages - quite impressive, and he was easy to follow. I had requested a later tour, but the tour operator got back to me to explain that during the high season, starting early is better. While we had to wait on line at Christ the Redeemer, the crowds were not overwhelming. Very enjoyable tour!

I actually didn’t get to go on this tour because they never showed up to pick me up. The problems started upon booking, I had booked for a 2pm tour the following day and they then told me they didn’t actually offer - so they booked me on an 8am instead (making it non refundable, as this was now in the less than 24 range, whereas the 2pm would have been easily cancellable.) I rearranged my day to make the tour work, showed up to the pickup point and waited for over an hour. They completely ghosted me with zero response to messages through the booking platform, text or email. Stay away!!!

Guide was informative but I feel that with the amount, it should have included at least water or snacks. We finished the tour past 13:30 and they dropped us off at our hotel around 14:00. Tour was packed in the morning and I heard for those people who joined the tour for a whole day, after lunch they only had 1 more place to visit and that was it.

Circuit, lunch, they're perfect. Above expectations. The guide, Warley, we assigned 5 stars: knowledgeable, animator, good friend, diligent and available. Only a small detail was missing that the agency should explore: Provide visitors with other tours. Rio De Janeiro exceeded our expectations, on a scale of 1 to 3, we give no doubt 3, (Mt,Mt good). One of the places in the world not to miss. Beaches..., well, there are many worse places in this world out there. RIO DE JANEIRO should not be included in this package of places to visit. Rio de Janeiro, Vale for its morphology, geography, flora, people and the context with the ocean.

The spotty rain did not disturb us from seeing the important places we wanted and managed to visit. The biggest problem was the starting time. In other countries, we received an e mail from the company confirming and reminding the trip the next day with an hour Of start. Here we had no confirmation. When the original starting time, came and passed, the phone was not answered and we ended waiting for an hour. The hotel Concierge was the one who told us, your tours are always late.

This was a great way to see the sights. Our guide was very informative and very friendly. It was great timing going early to beat most of the crowds and we were lucky enough to have great weather as well.

The van arrived in time. It had airco and a good driver. Aldo the guide was friendly and did a good job.

Very Enjoyable tour ,able to see both Christ the Redeemer and Sugar Loaf on the same tour as wel as a drive around Rio. The tour Guide was very good and we had shopping time at a local Craft Area.