Viator

Skip the Line Tickets to Chapultepec Castle

1.6(19)Mexico City1 hour
VIATOR1.8(15)TRIPADVISOR1.0(4)

Description

Skip the sales tickets line purchasing There tickets for Chapultepec Castle, home to the National Museum of History. This iconic castle, built in 1785, served as an imperial and presidential residence and features 12 rooms that tell the story of Mexico from the Conquest to the Mexican Revolution. We also explored 22 rooms in the Alcázar area that recreate the spaces of Maximilian and Carlota, as well as President Porfirio Díaz. A fascinating tour that combines history and culture in one place.

Tour Options

Skip the Line Tickets to Chapultepec Castle

Itinerary

Admission included

The museum has 12 permanent exhibition rooms that present the historical trajectory of the country, from the Conquest to the Mexican Revolution; and 22 rooms in the area known as Alcázar, in which the rooms of Maximiliano and Carlota and President Porfirio Díaz are recreated, in addition to a room that remembers the assault on Chapultepec Castle.

Highlights

Entrada al Castillo de Chapultepec
Admission fee

What's included

Included
Entrada al Castillo de Chapultepec
Admission fee
Not included
Meals
Air-conditioned vehicle
Guia

Traveller Ratings

1.6
19 reviews
5
3
4
0
3
0
2
0
1
16

Important Information

  • Wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • Public transportation options are available nearby
  • Infants are required to sit on an adult’s lap
  • All areas and surfaces are wheelchair accessible
  • Suitable for all physical fitness levels

Reviews(19)

R
romeln2016
June 22, 2026
The other reviews are correct. Don't buy here.

The ticket they sent is bar coded. No matter how much you beg the castle entrance, they won't accept these tickets coz they only recognize QR coded tix. We had to buy a new one on site. Beware of this scam.

S
Sandra_G
June 22, 2026
Never got my real entry tickets

I had such a terri le nightmare, never got my real tickets thru my email and had to buy new ones on the activity place, and I lost my original time entry

D
Diego_S
June 18, 2026
Tickets were never delivered

Tickets were never delivered and didn’t show up in the app. When I clicked “download pdf” only a blank page with reservations details will show up, but no QR code. People at the castle were very unhelpful too

D
Daniela_V
June 18, 2026
Do not purchase tickets with Viator

I purchased these tickets to skip the line and both museums I purchased for did not accept the tickets. How do I get a refund?

A
Alex_P
June 14, 2026
they send you a voucher,...

they send you a voucher, and the front desk did not redeem it, they said I needed a QR code, which buy it were did not send.

G
Gloria_M
June 12, 2026
These tickets were not...

These tickets were not accepted at the door, was unable to activate or redeem Had to buy 3 new tickets at the door.

S
STEVE_H
May 26, 2026
Very poor communications

Viator and the official site said disable access, upon arrival all services for disabled were non-operational

N
Nora C
May 24, 2026
Tickets do not work. They were not accepted by the guards

When we arrived they would not accept our tickets. We ended up leaving and going to another museum

M
Michelle_P
May 2, 2026
I bought tickets to the...

I bought tickets to the castle for 4:30 pm and the castle closes at that time. I got there about 45 minutes before the time and they refused to validate the tickets after asking me to do a 15 minutes line. Bottom line, I had to buy new tickets and couldn’t use these ones, only to be able to see 30 minutes on a visit that was supposed to be at least 2 hours. If I had known the castle was closing at 4:30, I would have bought tickets for an early time. I hope Viator do the right thing to reimburse me for tickets they didn’t accept.

S
Sarah_O
April 25, 2026
I was very disappointed....

I was very disappointed. I wasn’t able to use the tickets I bought because they didn’t include a QR code which is the only way the guards would let us through.

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