Sintra Pena Palace with Park and Moorish Castle Entry Tickets

Although the castle and the grounds of the palace are very nice, the way Viator books the timing is horrendous. We purposely booked early in the morning to accommodate our check out of the hotel, 0930 hrs for combo tour castle 1st and then the palace 2 nd, the process of booking with Viator only showed the 0930 start, great right? Well no, it seems someone thinks that a 4.5 hr gap between seeing the castle and the palace is an ok thing. There is not way we would have booked knowing that, but by the time the tickets were emailed to us the morning just as we arrived at the gates it was already too late. I contacted the customer service with the app and asked for a partial refund of the palace indoor tour, supposedly it is very beautiful, but hence a 4:30 entrance time ( start your line time) was not doable for us, but the communication went mute after some deflection of trivial banter. IF you are ever to use Viator , book way in advance, find out the timing of double entry excursions ahead of time before you pay. What we saw of the exterior of the palace was very nice, and the castle was great. Sintra - keep doing things as you are, lovely experience visiting you. Viatour - you need to do better

This was not worth the money. The crowds were overwhelming and there was so much confusion. I bought tickets for 11. The email information said 11 but when we opened up the tickets to scan they said 12. Why would they give us 7 tickets that say 12 but the email says your experience starts at 11?? The guard who scanned at the bottom had us move into the line. The guard at the top told us we had to start over because the actual digital ticker said noon. We had to wait another hour with 2 people being disabled. Rude and chaotic. And you only get to see a tiny part of the Pena. Such a waste of time for the price we paid. Tourist trap. Just look at the pictures online. And I am Portugese and cannot believe how poor the communication and ticket process was.

I booked this combo package online (Pena Palace and Moorish Castle) online with 9:30 entry time. Online agenda shows venture starts at Pena Palace and ends at Moorish Castle. My tickets were forwarded the night before the event and showed entry to Pena Palace at 2:30p, not 9:30 am. This entry time did not line up with our day’s activities and was not explained/clear on website. The Customer Service Rep at Viator was great and worked with us the change our entry time. Both these properties are lovely and worth touring!!!