Shared Arrival Transfer: Los Cabos International Airport to Hotel

Experience was fine. My only wish is maybe you guys could have a cooler for beers for the ride. I would have bought one.

We arrived in Cabo and independently found our Nexus rep. (They were all on their phones not looking for anyone coming off the flight). It took roughly 15 minutes for the rep to come over and explain the process to us. (Wait there for others to come off the plane?” The temperature outside was 37 degrees Celsius and you are basically standing in A parking lot with nowhere to sit. After 15 minutes I again went over to ask where our transfer was. They took my email and said 15 more minutes and if no one else came from the flight they would call the car and that would take roughly 15 minutes on top of that. After 25 min I was getting MAD as my daughter was starting to feel sick from the heat. The girl promptly pulled out her tablet and asked if I wanted to see the disclaimer about a shared ride. I was furious. Then while laughing at me she said in two minutes I’ll call for the car. I speak Spanish and was very aware of her standing and laughing at us with her group. We stood in the parking lot for 68 minutes. It was the longest “shared “ ride I’ve ever experienced. I will NEVER use this company again and this is not ok.

Our driver was very nice. Supposedly a shared ride but ended up just being us two which was great.The van was clean and a/c was working well. Above all , kind driver .

We arrive on the 23 March and there was a protest going on at the airport. No shuttle bus or taxis allowed in or out. We want to thank all Nexus guides in getting us out of the airport and to our shuttles arriving at the hotel.

While the wait for the shuttle took a little longer than we had hoped our driver was amazing. He was really engaging and respectfully asked permission to pass when it was safe to do so. This was greatly appreciated.

I met the Nexus agent in the transport area and he said they didn’t see my reservation their system. I showed the barcode and email confirmation but they would not let me take the shuttle. We waited 30 minutes for his manager to look for proof in their system. After an hour waiting I asked if I could just buy another ticket. he said yes but for twice what I’d already paid. 5 minutes later he said he couldn’t sell me a ticket and I’d have to take a taxi for $80! Meanwhile I emailed Victor TripAdvisor explaining the problem. Very disappointing to spend so much time waiting when I’d already paid and had proof. I gave up and took the bus. Very bad experience!

Arrived in Cabo and the company TripAdvisor purchased the ride through had no record of my reservation. I don’t know if it was Tripadvisor or Nexus tours that lost the reservation, but Nexus did a good job arranging a ride for us quickly. Only a little frustrating.

No one showed up. When we finally got someone there, they said they couldn't find our confirmation. We ultimately had to take a cab. Arrived at the hotel 2 plus hours after landing.

We booked transportation from Cabo airport to our hotel. When we got there we went to find the taxi with Nexus Transportation. They couldn’t find our reservation and called their main office. They also could not find our reservation. We then talked to people at the airport and they told us to go to epic because they had merged with Tripadvisor. We spent another 45 minutes with them before they told us that they also did not have a reservation for us. We have online confirmation we had printed confirmation and ended up having to pay $90 to get down from the airport to our resort with a local taxi. The fact that TripAdvisor has no way to get a hold of them to try to solve this is ridiculous. We also looked up on our credit card statement in which we booked it and it had already been processed.

My family was so pleased with our interactions, experiences and service from all of the nexustours staff, and especially Fabien and Yair. They were so friendly and helpful, making our family vacation even more enjoyable.